Operations Manager

Employment Status:RegularTime Type:Full timeBUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

The Operations Manager is responsible to develop, implement, and manage effectively; laboratory and engineering certification and operational processes and systems. Leading continuous improvement and change management to support CSA Group in achieve excellence in service delivery within defined cost and productivity objectives. To ensure that all activities related to the certification operation are accomplished promptly and proactively within time and cost schedules consistent with the Regional objectives and the objectives of the global company.

Responsibilities:

• Overall accountable for on-time delivery of certification projects.
• Overall accountable for productivity of certification, and Laboratory functions.
• Overall supervision of product certification engineering and laboratory operations; Strategic Planning, Budgeting; hiring employees; mentoring and advising; promoting employees; assigning and evaluating work, terminating employees, reviewing performance annually.
• Leads the development of process improvement initiatives for certification. Leads teams with staffs from all levels of the organization in the design and creation of substantial and/or cross-functional process solutions. Ensures effective supporting training and implementation plans are developed and conducted.
• Alignment of infrastructure (metrics, rewards) with overall corporate goals and process improvement outcomes. Integration of continuous improvement into everyday operating practices of organization.
• Supports effective hiring, training and performance assessments of both direct and indirect reports.
• Plans and recommends the workload distribution of the operation, personnel requirements and proposed methods and/or procedures governing the operation of the group.
• Represents CSA Group globally. § Performs other duties as assigned by Management.
• Actively promote professionalism and adherence to corporate values.
• Advise on resources required, including staff recruitment and capital expenditure.
• Implement the company health and safety policy.

Preferred Education and Experience:

• Engineering Degree with 10-15 years' experience in engineering, at least 3 years' experience in the certification industry, and at least 6 year experience in leadership/management roles.
• Experience with customer service, continuous improvement, process design, change management, training and management responsibilities.
• Knowledge of CSA Group procedures and processes.
• Knowledge of CSA, UL, FM, EN, and IEC standards; variety of test and assessment procedures.
• Knowledge of CSA programs and services.
• Extensive network within CSA Group globally.
• Effective communication with all levels of the organisation in order to determine current processes, seek input, direction & acceptance, and convey & implement process improvements.
• Seeks 3rd party best practice information and ideas.
• Demonstrate sensitivity where confidentiality and/or political information and issues are concerned.
• Strong organisation, creativity and project management skills.
• Computer proficiency (Word processing, Microsoft Word, Excel, power point).
• Strong planning and organisational skills for program development and analysis.
• Knowledge of process improvement tools such as data gathering, relationship mapping, flow charting, process validation, etc.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at if you require accommodation in the interview process.

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