Operations Executive

4 hours ago

Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

**SCOPE
The incumbent in the position will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.

**OVERALL OBJECTIVES**
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolve related problems.
- Handle guest questions and requests in a polite and efficient manner, and do necessary follow-up.
- Check in the arriving guests and check out departing guests in a friendly and caring manner.
- Responds promptly to any operational requests from Front Office and other hotel departments.
- Keep informed of hotel's product and service knowledge as well as the hotel daily and meeting activities.
- Other ad-hoc duties as assigned

**REQUIREMENTS**
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English
- Diploma in Hospitality or related discipline
- Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.

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