ASEAN CSA Lead

Multiple Locations, Singapore

• 1 more location

Date posted

Sep 23, 2025

Job number

1881374

Work site

3 days / week in-office

Travel

25-50%

Role type

People Manager

Profession

Customer Success

Discipline

Cloud Solution Architecture

Employment type

Full-Time

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

As a Manager of Cloud Solution Architects (CSAs) in Microsoft's Customer Success organization, you will lead a team of senior technical experts who help enterprise customers design and deliver secure and scalable, AI solutions across data, application innovation, and infrastructure workloads on Azure. You'll guide your team in driving customer success through architectural leadership, technical delivery, and innovation, accelerating adoption of services like Azure Data & AI Services. In this role, you'll foster a culture of learning, inclusion, and consumption excellence, while partnering across engineering, sales, and support to remove blockers, scale impact, and deliver measurable business outcomes.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting

• OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting

• OR equivalent experience

• 6+ years experience working in a customer-facing role (e.g., internal and/or external)

• 6+ years experience leading technical projects, teams, or functions

• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

• Lead and inspire a team of senior Cloud Solution Architects (CSAs) focused on Data, AI, App Innovation, and Infrastructure, fostering a culture of inclusion, growth mindset, and technical excellence.

• Coach your team to deliver secure, scalable, and AI-ready solutions that drive measurable business value across customer engagements.

• Oversee end-to-end technical delivery, ensuring delivery excellence, resolving blockers, and enabling production-scale readiness for mission-critical workloads.

• Align team efforts with Microsoft's Cloud and AI strategy by tracking performance metrics, accelerating growth and ensuring customer success plans are complete and accurate.

• Guide your team's development and reuse of repeatable intellectual property (IP) to accelerate solution deployment and scale impact across engagements.

• Champion customer success by building trusted relationships, representing the voice of the customer, and influencing product improvements through strategic feedback to engineering.

• Promote your personal growth and team's continuous learning and technical depth through certifications, skilling plans, and active participation in technical communities.

• Drive innovation and operational excellence by enabling next best actions, generating incremental pipeline, and aligning with Customer Success priorities.

• You will focus on Azure Data & AI within the Customer Success Org

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Industry leading healthcare

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Educational resources

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Discounts on products and services

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Savings and investments

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Maternity and paternity leave

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Generous time away

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Giving programs

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Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.