Front Office Manager

2 weeks ago


Singapore PHOENIX OPCO PTE. LTD. Full time

**Operations**
- Monitors efficiency levels in Front Office
- Ensures implementation of on-day rate strategies
- Maintains a brief record of all incidents (guest or employee) all findings (when on rounds) and all other relevant items pertaining to operation

**Leadership**
- Exercise due diligence and role models the values and behavioral standards set by Management
- Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment etc.
- Review work processes for possible improvements and efficiency

**Financial**
- Monitor adherence to all credit policies and procedures to reduce bad debts and rebates
- To be enable in getting on day rate strategies and maximized Total Revenue for the day

**Administration**
- Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

**Qualifications**:

- Minimum Diploma or equivalent

Experience
- Relevant experience in same field for 4-7 years at similar capacity or Senior Duty Manager



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