Current jobs related to Assistant Front Office Manager - Singapore - Hotel Indigo
-
Assistant Front Office Manager
2 weeks ago
Singapore KATONG HOLDINGS PTE. LTD. Full time**Hotel Indigo colleagues are the people at the centre of every new story **. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo® **we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They...
-
Assistant Front Office Manager
2 weeks ago
Singapore THE FULLERTON BAY HOTEL Full timeJob Descriptions Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation. Assist the Rooms Division Manager to select, hire, and train employees to meet the hotel's standard of service. To assist Rooms Division Manager in...
-
Assistant Manager
2 weeks ago
Singapore ANDAZ SINGAPORE Full timeCome join us to express your Andaz as **Assistant Manager - Front Office **if the following describes you. You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Front Office is...
-
Assistant Front Office Manager
2 weeks ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeEnsure smooth operation of the Front Office - Be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel - Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through...
-
Assistant Manager
5 days ago
Singapore Andaz Singapore Full timeSummary Come join us to express your Andaz as **Assistant Manager - Front Office** if the following describes you. You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Front...
-
Assistant Front Office Manager
7 days ago
Singapore ST. REGIS HOTEL SINGAPORE Full time**JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures...
-
Front Office Assistant
2 weeks ago
Singapore LION PEAK PTE. LTD. Full timeFront Office Assistant manages key areas of the department. A Front Office Assistant is also a core member of the team who manages, assists to oversee sections during the absence of seniors and also guides the Front Office Assistant on guest reservations and handling of arriving guests. **Responsibilities & Duties **Operations** - To ensure that all arrival...
-
Assistant Front Office Manager
4 days ago
Singapore HH PROPERTIES PTE. LTD. Full time**Job Summary**: Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure...
-
Assistant Front Office Manager
3 days ago
Singapore Marriott Hotels Resorts Full timeDescription JOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Call Center and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process....
-
Front Office Manager
2 days ago
Singapore THE CLAN HOTEL Full time**Responsibilities** The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards...
Assistant Front Office Manager
2 weeks ago
**Hotel Indigo colleagues are the people at the centre of every new story**. They make all guests feel welcome in the neighbourhood and at home in the hotel. At **Hotel Indigo®** we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.
**Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality** and diversity of everyone. They enjoy iconic, worldly locations and are **drawn to discovering** what makes each of them unique. They are **inspiring storytellers** who inject positivity into their environment. They combine **informality and fun with professionalism and sophistication.**
Join us as a **Assistant Front Office Manager/Front Office Manager**in **Hotel Indigo Singapore Katong** You’ll have ambition, talent and obviously some key skills because, for this vital role, we’re looking for someone who can:
Manage all aspects of the front office, for example front desk, bell services, business centre, telephone services, concierge services, and guest services to deliver a guest experience that is unique and brings the brand to life.
**People**- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition- Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition- Maintain inter-departmental relationships to ensure seamless customer service- Schedule and regularly conducts routine inspections of areas under his/her control- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information- Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information- Compile statistics for front office and provide reports relating to that area- Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures- Works with Human Resources on manpower planning and management needs
**Guest Experience**- At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times- Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled- Adhere to guest contact standards at all times- Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests- Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in- Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert- Knowledgeable in assisting guests in requests for transport and other information- Knowledgeable of the events of the day and of daily Hotel activities- Knowledgeable of VIP guests and whenever possible addresses such guests by name- Be accountable for the Hotel’s metrics and drive appropriate initiatives to meet these targets.
**Financial Returns**- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out- Works with Director of Finance & Business Support in the preparation and management of the Department’s budget.
**Responsible Business**- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained- Know system recovery procedures- Interpret computer reports- Continually check the accuracy of room count- Approve upgrades and special amenities- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees- Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.- In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines- Be aware of duty of care and adhere to occupational, health and
