Business Development Manager

**OVERALL PURPOSE OF JOB**

To develop and establish an intermediary distribution network in Singapore. To develop a client base (both direct and intermediated) for our group Global and Admitted product and achieve profitable sales growth and renewal in accordance with agreed targets.
Support the General Manager - Singapore to manage relationships with a panel of key national and regional brokers; review broker performance and provide training as needed to ensure best possible positioning of our products and services.

**KEY DUTIES & RESPONSIBILITIES**

Business Development
- Hybrid role responsible for Individual Renewal process and bringing in new Business.
- Work with the General Manager to build upon existing broker and intermediary relationships within Singapore to maximise group quote production and generate income for Now Health International to an agreed annual target.
- Identify and develop new business opportunities, negotiate, and secure renewals in Singapore.
- Actively support in the management of group sales and renewal process, including lead generation, credentials pitch, overcoming objections, mid-year reviews, renewal process, negotiations and closing.
- Manage and maintain a sales pipeline, including awareness of the performance of specific accounts, ensuring that targets are met, and all sales administration is current using OH+ / CRM software.
- Manage and align clients’ and distributors expectations of service standards and support the development of operational staff to nurture strong intermediary relationships.
- Create and be accountable for proposals, contracts and further documentation using Now Health International procedures and service standards.
- Respond to requests for information in a timely manner.
- Work closely with the General Manager to report on the results of the area under control as required.
- Keep abreast of issues affecting the insurance sector and collect competitor intelligence.
- Arrange and attend meetings and other forms of communication with clients and/or other internal functions necessary to perform the above duties. Extensive business travel will be required to meet with intermediaries across the full geographical scope of the region.
- Adhere to Best Practice Processes, Service Standards and all relevant statutory or regulatory requirements, including treating customers fairly (TCF)
- Support the team with any other requests from either the General Manager or Head of Business Development.

Customer service
- Work collaboratively with Operational teams to ensure that customers are fully supported and receive a peerless service experience.
- Ensure that any complaints or service failures are dealt with strictly in accordance with Complaints Procedures.
- Take personal responsibility to always treat customers fairly.
- Adhere to best practice processes including delivery of all the agreed service standards.

Compliance and Security
- Take responsibility for establishing and maintaining up-to-date personal awareness of all legislative, regulatory, and Company-specific rules, policies and procedures related to performance of the role. Ensure consistent compliance with legal, regulatory and Company standards in line with underwriter requirements.
- Pay particular attention to the Company’s Information and Data Security policies when accessing and using all Company systems which may provide access to sensitive information assets and strive to maintain the highest possible standards of information protection at all times.
- Take individual responsibility for accessing only the systems, records and information required to perform the role. Treat all data contained within those systems in a manner consistent with the Company’s Information and Data Security policies, and in line with the confidentiality clauses provided within the employment contract.
- Ensure any regulatory requirements relevant to the individual’s role are met, this may include certain qualifications and CPD.

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