Customer Service Officer

5 days ago

Singapore G2 COMTECH ASIA PTE. LTD. Full time

**Description**:
1st level helpdesk to respond to calls

Provide first call resolution to users who called into our hotline which is public facing, advising on issues

Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.

Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact

Perform outbound calls to users who leave callback

Handle responses via the Chatbot

Agent would need to be able to take stress of answering calls from members of public

**Requirements**:
1 - Customer Experience Management

2 - Customer Service Management (P1 - Beginner)

**Working hours**
1. Open to shift work (24 hours) and weekend work

2. 44 hours per week

3. Overtime rate will only be applicable if the working hours for the week exceeds 44 hrs

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