Reservations Manager

22 hours ago

Singapore TPC HOTEL PTE. LTD. Full time

**Responsibilities**:
Reservations
- Direct the reservations team to maximise the sales of rooms and facilities, and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.
- Lead the Reservations team to effectively carry out bookings for guests, ensuring a smooth and efficient process for them.
- Efficiently follow up with all requests for reservations and ensure that they are recorded accurately.
- Ensure the consistent updating of the Opera system through updating rate systems, validity dates, mail messages and availability control.
- Ensure that all reservations that are loaded into the PMS system are up to date.
- Monitor closely the reservations relating to regular clients to ensure that all information is correct, promoting efficiency and reduced check in time.
- Monitor occupancy for upcoming days, judge busy periods and request assistance as required.
- Closely monitor allotments and ensure all are being utilised and not oversold.
- Monitor reservation ambassadors constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
- Ensure that all pre check-in procedures are followed through.
- Keep track of all offers, options, confirmations, reminders, deposits, billing and no shows.

One Touch Service
- Ensure OTS agent complies with Sofitel brand standard.
- Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
- Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
- Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
- Work closely with the FOM to create a development plans for OTS agent
- Work closely with FOM regarding rostering for OTS agent
- Any other duties assigned by your manager.

**Position Requirements**:

- Minimum of 3 years hotel operational experience
- Strong operational background with experience in the implementation and management of brand standards
- Project professional image at all times through personal presentation/ interpersonal skills.
- Experience in the coaching and development of a professional management team.
- Able to initiate contact and establish rapport easily.
- Efficient organization of time and work.
- Ability to influence others to achieve common goals.
- Appreciates and maintains an effective outlet for stress.
- Excellent numeracy, verbal and written communication skills.
- Has the ability and willingness to undertake further development.
- Works under pressure without negative impact.
- Develops and maintains co-operative working relationships.

  • Reservation Manager

    5 days ago

    Singapore TALL SHIP ADVENTURES PTE. LTD. Full time

    **POSITION TITLE**:RESERVATION MANAGER We are looking for people who are confident and internationally-minded; people who know what it takes to exceed guest expectations. You will effectively and efficiently manage the Reservations Department ensuring all inquiries are professionally dealt with, through prompt, effective, and proper reservations service to...

  • Reservation Manager

    2 weeks ago

    Singapore United Engineers Limited Full time

    Key Responsibilities Develop, implement, and monitor pricing, inventory and sales strategies to optimise occupancy and RevPAR. Prepare daily, weekly and monthly forecasts, variance analyses and management reports. Oversee OTAs, GDS, brand website and channel managers to ensure rate parity and availability. Monitor competitor pricing, market trends and demand...

  • Reservations Manager

    2 weeks ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Reporting to the Revenue Manager. This role will be responsible to effectively manage and operate the Reservations & Communications Department in order to meet the business goals of the hotel and maximize guest satisfaction as a one-stop service. **DUTIES AND RESPONSIBILITIES** - Ensure all team members are up-to-date with product knowledge and sales...

  • Assistant Reservations Manager

    5 days ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

    Demonstrates a comprehensive understanding of the Hospitality sector, staying attuned to market trends and securing new reservations sales against competitors. - Manages forecast versus actual reservation sales data, oversees Reservations administration, and implements enhanced procedures. - Controls the team's annual operating budget, reviews staff roster,...

  • Assistant Reservations Manager

    2 weeks ago

    Singapore VOCO ORCHARD SINGAPORE Full time

    **About Us** voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines...

  • Assistant Reservations Manager

    23 hours ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    **Company Description** Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable...

  • Assistant Reservations Manager

    2 weeks ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time $40,000 - $60,000 per year

    Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms...

  • Assistant Reservations Manager

    2 weeks ago

    Singapore UE Park Avenue International Full time $90,000 - $120,000 per year

    Position SummaryResponsible for day-to-day reservation operations and supporting revenue-driven strategies to maximise occupancy and profitability. The candidate will be assessed for promotion to Reservation Manager based on performance and must have proven hotel revenue management experience.Key ResponsibilitiesTeam performance management : Ensure guests'...

  • Assistant Reservations Manager

    2 weeks ago

    Singapore MURRAY PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel (Marriott)....

  • Assistant Reservations Manager

    7 days ago

    Singapore MURRAY PTE. LTD. Full time

    Roles & Responsibilities An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute...