Assistant Reservations Manager

1 day ago

Singapore PARADOX CLARKE QUAY PTE. LTD. Full time $40,000 - $60,000 per year

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

This is a full-time on-site role for Assistant Reservations Manager at Paradox Singapore. The role will directly support the Reservations and Distribution Manager in ensuring the success of the department. Demonstrate superior leadership skills through driving the performance of reservations team, have in-depth knowledge of all systems and Standard Operating Procedures to provide guidance to the team. Showcase your passion for people development through delivering constructive feedback, coaching, and training. Take ownership of escalation cases with adept problem-solving skills and flexibility within boundaries, balancing the needs of the guest and the business. Improving reservations operations by focusing on a high degree of accuracy, maximizing revenue and providing superior service for guests and team.

Responsibilities:

  • Assist in managing the Daily Operations of the Reservations Department and act as Deputy Head in his/her absence.
  • Assists in monitoring and managing group reservation forecast data.
  • Arrival Checks for future bookings with correspondence to be saved in shared folder.
  • Manage Group Reservations with follow-up of groups' status and rooming list updates.
  • Tracks No Show and Cancelled reservations and processes charges as needed.
  • Assist in Rate Loading for Corporate and Wholesale
  • Checks daily arrivals to ensure all necessary booking details and billing instructions are applied to reservations accurately.
  • Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Conduct valuable performance reviews and provide on-going feedback to Reservations colleagues while providing opportunities for learning and development.
  • Lead the Reservations colleagues by ensuring proper training and scheduling.
  • Ensure accurate pricing and market segmentation of gained business.
  • Liaise with other departments and ensure revenue is maximized with inventory availability and correct pricing.
  • Handle 3rd level escalation of complaints from team before bringing them up to Manager / Director of Revenue & Distribution / Department Head.
  • Abide to Hotel's and Department's policies, procedures, and service standards.
  • Segregate and assist in managing daily Reservations' operations.
  • Manage reports and ensure submission for signatories within the timeline.
  • Maintain service standards when liaising with internal and external guests.
  • Knows Hotel's products and services, room types as well as location and layout.
  • Knows the credit policy of hotel.
  • Process Advance Deposits, modifications, and cancellations promptly and timely.
  • To perform any other duties that may be assigned by the Management.

  • Assistant Reservations Sales Manager

    4 days ago

    Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Job Description To assist the Reservations Sales Manager in directing & supervising the activities of the Reservation section. To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs. To ensure maximum room utilization when...

  • Assistant Reservations Sales Manager

    2 weeks ago

    Singapore MOMENTUS HOTEL ALEXANDRA Full time

    Job Description To assist the Reservations Sales Manager in directing & supervising the activities of the Reservation section. To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs. To ensure maximum room utilization when...

  • Assistant Reservations Manager

    3 days ago

    Singapore UE Park Avenue International Full time $90,000 - $120,000 per year

    Position SummaryResponsible for day-to-day reservation operations and supporting revenue-driven strategies to maximise occupancy and profitability. The candidate will be assessed for promotion to Reservation Manager based on performance and must have proven hotel revenue management experience.Key ResponsibilitiesTeam performance management : Ensure guests'...

  • Assistant Reservations Manager

    2 weeks ago

    Singapore MURRAY PTE. LTD. Full time

    Roles & Responsibilities **An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a...

  • Assistant Manager, Reservation

    7 hours ago

    Singapore CAPELLA HOTEL, SINGAPORE Full time

    **Position Overview** The Assistant Manager, Capella Connects provides guests, with exceptional customer service throughout the reservation process. Assisting the Manager, Capella Connects, he/she works in conjunction with Front Desk team to meet departmental standards, service level and revenue goals. **A. Manage Room Inventory** - Manage room inventory...

  • Reservations Officer

    2 weeks ago

    Singapore Hotel Traveltine Full time

    1. Primary responsibilities 1.1 To receive, confirm and process reservations for the hotel. 1.2 To assist in compilation of statistical data pertaining to room reservations.2. Job Function 2.1 To handle inquiries and obtain correct information regarding details of reservation. 2.2 To answer, confirm and process reservation requests. To ensure all...

  • Assistant Reservations Manager

    2 days ago

    Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

    **Position Summary**: **Key Responsibilities**: - **Team performance management**: Ensure guests' queries and requests are addressed promptly and effectively. - **Guest relations**: Build and maintain relationships through customer relationship programmes. - **Service recovery**: Manage escalated guest concerns and feedback to resolution. - **Data...

  • Reservations Officer

    8 hours ago

    Singapore HOTEL GRAND CENTRAL LIMITED Full time

    We are currently seeking a detail-oriented and customer-focused Reservations Officer to join our team. As a Reservations Officer, you will be responsible for handling all aspects of the hotel's reservation process, ensuring a seamless and efficient experience for our guests. **Responsibilities**: - Assist guests in making reservations, providing accurate...

  • Cluster Assistant Reservations Manager

    2 days ago

    Singapore SSG HOTELS PTE. LTD. Full time

    **An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel...

  • Cluster Assistant Reservations Manager

    1 week ago

    Singapore SSG HOTELS PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Maxwell Reserve, Autograph Collection Hotel (Marriott); Duxton Reserve, Autograph Collection Hotel (Marriott); The Vagabond Club, a Tribute Portfolio Hotel (Marriott); The Serangoon Club, a Tribute Portfolio Hotel (Marriott)....