Workplace Ambassador

About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together. Workplace Ambassador Work Dynamics - Integrated Facilities Management **What this job involves**: Reporting to Workplace Experience Manager / Facilities Manager Overall Role - Support the employee experience by providing hospitable and warm customer service - Assist Facilities Management in the delivery of soft services - To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset and vendor management - Develop an understanding of and sound working relationship with key representatives of the client, suppliers and team members - Be the voice of the customer by listening and providing for their requests - Be a supporter of change and spokesperson for the office move Duties & responsibilities - Need to be culturally sensitive and perform work ethically and with integrity - Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station - Responds to requests for information, service, and assistance in a timely manner - To handle enquiries on all matters related Corporate card, Name card, Self inking Stamp requests for the Users - Order of offices supplies and book meeting room for team meeting - Send out broadcast material to client group communication team for them to send out to the whole bank - Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirement - Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery - Assist in Helpdesk by answering call and ensure all calls are log into Corrigo and ensure tickets are being followed up by the relevant team - Upkeep and update the list of vendors and contacts monthly - Assist in collation for all team monthly report - Handle MOM with JLL & Client vendor - Assist with any other duties as assigned by the reporting Manager for any operational or business needs - Handle Vendor invoices that include coding, tracking the payment - Respond to ‘fix me’ stickers and close the feedback loop - Assist users in all related to PRIS system that include retrieval and collection of boxes, global change of department codes, update thick client, BBS request for new PRIS access and renewal of access Key Competencies - Able to multitask and resolve multiple requests simultaneously - Adequate interpersonal skills to manage diverse range of service providers and Client representatives - Good people skills and ability to interact with a wide range of client users and demands - Demonstrated experience with continuous improvement initiative - Good communicator, confident, friendly, engaging - Able to relate to different stakeholders of the organisation - "Customer first" mind set Key Measurables (KPIs) - Workplace Pride - Workplace Productivity - Employment Agreement - Compliance with the Service Level Agreement established between Jones Lang LaSalle and Client Behavioural Competencies LEADERSHIP - Work towards objectives unsupervised - Be willing to assist and mentor colleagues PERSONAL EFFECTIVENESS - Contributes via regular feedback, to the overall performance of the delivery team - Set targets for self to achieve maximum team performance DECISION MAKING - Be able to make difficult decisions and resolve problems or improve operations. - Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle/Client RELATIONSHIP BUILDING - Promote open, constructive and collaborative relations with superiors, subordinates, peers and clients - Gain respect from the team and clients. COMMUNICATION - Listens effectively and communicate through actions and example. Has good written and oral communication skills **What we can do f