Workplace Ambassador

JLL supports the Whole You, personally and professionally. Workplace Ambassador Work Dynamics - Integrated Facilities Management The Workplace Ambassador reports directly to the Hospitality Lead and serves as a frontline representative responsible for creating exceptional workplace experiences for employees and visitors. This role combines reception duties, hospitality services, and administrative support to maintain a welcoming, professional, and efficient workplace environment that aligns with the client's brand and culture. KEY RESPONSIBILITIES Guest Experience & Reception Services Provide "Best in class" services to all clients, employees, and visitors Greet visitors professionally, determining the nature and purpose of visit Create a welcoming environment for all guests and customers Host VVIPs and guests, ensuring the highest level of hospitality Maintain security by following procedures; monitoring visitor registration; issuing visitor passes & access badges Provide exceptional customer service, addressing inquiries and resolving issues promptly Foster a sense of community and workplace happiness Anticipate client needs to create memorable experiences Communication Management Answer incoming calls promptly and professionally, routing them to correct departments Provide clear and concise information to callers about services, office hours, and directions Manage end-to-end communications for requests and feedback Send timely reminders regarding upcoming appointments or changes Visitor Management Provide seamless visitor registration services, ensuring compliance with Visitor Management Systems Execute emergency response plans when necessary Direct and escort visitors and guests when needed Mail Management Receive, process, and distribute incoming and outgoing mail and parcels Notify recipients of arrivals and manage secure storage Arrange courier services and manage outgoing parcels Site Operations Conduct thorough physical checks of Front-of-House spaces to ensure readiness for the business day Ensure desks and meeting rooms are clean, organized, and well-maintained Oversee reservation system for desks, meeting rooms, and shared spaces Coordinate meeting room bookings, ensuring availability and proper setup Perform periodic checks to ensure proper booking and check-in procedures Liaise with various departments (IT, pantry, cleaning staff) to ensure smooth operations Maintain inventory of workplace tools and supplies Coordinate F&B for meetings and conferences Office Supplies and Equipment Management Conduct daily checks and maintain inventory of office supplies, including stationery and paper Manage office equipment such as printers, copiers, and scanners Keep utilities area well-stocked and organized Monitor and manage shredder bins Report equipment and amenities with defects using the helpdesk system Administrative Support Assist the Hospitality Lead with day-to-day administrative tasks Coordinate team operations to ensure efficiency and effectiveness Prepare reports and track budgets for the hospitality team Manage communication channels within the team and with other departments Perform office duties such as filing, scanning, and data entry with high accuracy Assist in the preparation of reports, correspondence, and presentations Maintain up-to-date records, including client contact information and internal directories Event Management Execute setups for functions and events as instructed Support internal stakeholders during events Assist with guest registration, wayfinding, and other guest-related tasks Manage event registration and check-in processes Provide outstanding customer service and organize memorable events Coordinate catering and supplies for meetings and events Vendor Management Oversee day-to-day coordination with vendors Ensure vendor services align with expectations and established standards Collaborate with external vendors and contractors to support administrative needs Health & Safety Responsibilities Adhere to Contractor HSE systems and procedures Follow all Emergency Response plans on site Follow procedures for identifying, assessing, and controlling hazards and risks Ensure hand sanitizers are accessible throughout the workplace Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future