Customer Care Specialist

**Location**: Singapore, SG, 237994

**Company**:Corning

Requisition Number: 55221

Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

The position of Customer Care Specialist will perform the Order Entry and shipment related coordination tasks to customers & partners. He/She is responsible in providing quality customer service and helping to build customer loyalty.

**ROLES & RESPONSIBILITIES**
- Provide front line customer service support in conjunction with other internal groups to customers, partners and internal staff.
- Receives and processes customers order, maintenance of orders and status in order processing systems with emphasis on accuracy and timeliness.
- Provide order acknowledge, order confirmation and Open Orders Report to customers.
- Understand and perform order scheduling, expediting, routing procedures, cancellation and return policies.
- Basic product knowledge and pricing tools to maintain product master in ERP system.
- Perform manual stock allocation in order level as and when required.
- Correspond to answer customer service related inquiries on product information, shipping, etc.
- Responsible for preparing of proforma invoice, payments tracking, stock availability, lead-time checking and special orders with customers.
- Release and coordinate all mode of shipments from distribution centers and ensure full set of shipping documents received by customers.
- Process distribution and service complaints. Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Be familiar with corporate credit policy and customer master setup procedure; able to assist Sales to obtain credit information and setup of new customers.
- Maintain and ensure customer and shipping profile is up-to-date.\
- Monitor SG and MY key dealers’ Open Order/stock allocation Report.
- Follow up biweekly/monthly calls on stock availability updates with Account Manager for SG dealer.
- Develop and maintain good working relationships with internal stakeholders and external customers, managing assigned customers’ account as necessary.
- Maintain all documentations regarding business according to DARM Records Retention Schedules.
- Additional administrative functions as required.

**REQUIREMENTS**
- 3 years’ experience in customer service role
- Experience in PeopleSoft and or SAP/S4HANA ERP highly advantageous
- Good, accurate typing and computer skills.
- Team player
- Flexibility to do different office tasks according to department needs.
- Fluency in languages: English and Chinese (for interaction with teams in China)

**OTHER SKILLS**
- Excellent communication skills, pleasant voice quality, high perceived energy level, ability to express ideas clearly and precisely.
- Organized and Independent
- Adept at multitasking and working in a fast paced environment
- Microsoft Office Tools such as Outlook, MS Teams, Word, Excel, Powerpoint etc

**EDUCATION**
- Minimum Diploma

**TRAVELLING**
- Minimal