Customer Care Specialist
7 days ago
Be part of a successful team
Industry Energy technology (IET) part of Baker Hughes Company operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our mechanical Engineering Team uses cutting-edge technology to design gas and steam turbines, compressors, and expanders.
Partner with the best
As a Customer Care Specialist, you will be responsible for:
- Ordering / project execution and customer relations: The "Customer Care Specialist" is accountable for on-time delivery, profit and loss and customer satisfaction, acting as the primary customer contact throughout each order. Develop close relationships with customers, end users and partners to understand needs and resolve specification and commercial issues.
- Ordering and project planning and team leadership: Responsibilities include practicing formal order / project management methodologies, developing robust order / project plans with cross-functional teams, leading order / project meetings, managing risks, and coordinating multiple departments such as Engineering, Procurement, and Finance.
- Working closely work with commercial functions to support preparation of proposals for customer to win the orders / projects. Build solutions to meet customer specifications including technical, commercial, and delivery requirements.
- Monitoring financial and operational performance against plans, managing budgets and costs, negotiating change orders to optimize margins, and ensuring timely identification of margin variances to implement mitigation plans.
- Ensuring on-time delivery percentage, sales margin, customer feedback scores, and project closeouts. The "Customer Care Specialist" is expected to utilize systems such as SAP, Microsoft Project and Alfresco to support order / project execution and documentation.
Fuel your passion
To be successful in this role you will:
- Have a Bachelor's degree in Engineering and major Chemical or Mechanical Engineering is preferred
- Have a minimum of 10 years related experience in a similar position and organization, preferably control valves experience or oil and gas industry, power plant or chemical industry
- Have previous experience in order fulfillment
- Have previous experience being in a customer facing role
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Regular Working Schedule: 40 hours/Week.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
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