Customer Care Specialist

8 hours ago

Singapore Singtel Full time

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

**Why Join Us?**

You’ll love this role if you get your kicks by helping others. We’re looking a Customer Care Specialist who loves embracing new challenges and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

**What will your typical day look like?**
- To provide support to CCO with their enquiries, requests and feedback from customer not limit to Voice/Digital platform
- Investigate and follow up end to end with customer for complicated Non-First Call Resolution cases escalated from CCO
- Abay for newbies and monitor their Performance during nesting period
- Be the voice of the customers, share and Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department with CCL

**Is this you?**
- A Diploma in any discipline with credit in English, bonus if have a Diploma or Degree in Marketing, IT, Business discipline and/or an equivalent qualification
- Min 1 year experience in Sales/Customer Service
- Possess strong customer service orientation and proven excellent customer service skills
- Demonstrate ability to interpret customer needs correctly
- Possess politeness, confidence, tact, patience, politeness, and diplomacy while dealing with complex problems and irate customers
- Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
- Independent and able to work under mínimal supervision.
- Strong supervisory and performance management

**_We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._

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