Retention Executive

2 weeks ago


Singapore COMFORT TRANSPORTATION PTE LTD Full time

Lead a team to retain drivers from exiting the company
- Oversee and ensure the contract renewal, retention daily / monthly KPI is met.
- Analyze rental contract or join scheme data, Know your Customers (KYC) trends and recommend proposal to retain drivers.
- Handling incoming requests from drivers ensure vehicle/payment issues are resolved both promptly and thoroughly
- Continuously evaluate and identify opportunities to drive improvements
- Escalations of daily operation issues to relevant department for follow-ups - Any ad-hoc tasks as assigned



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