Associate Specialist, Facilities

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Assists with maintaining daily operations of the physical facility. Supports, monitors and supervise maintenance mechanics and facilities staff performing “handyman” maintenance duties such as furniture moves, simple electrical projects, spot painting and/or cleaning, light construction and/or exterior cleanup. Works with outside contractors on building and equipment repairs. Operates site equipment as needed, using hand and power tools as necessary. May perform other activities such as audio-visual (AV) set up for meetings or conferences, inter-office mail deliveries, waste paper recycling, and stocking of employee break areas. May maintain documentation such as power diagrams, network diagram, space usage, etc. and also assist with the editing of media materials, such as tapes. May provide support to vendors/contractors such as security force, cafeteria, media relations. May assist in hosting corporate visitors/dignitaries. To support and manage organisation's BCP strategies.

**Working at NTT**

The primary responsibility is to ensure that general facilities maintenance and repairs within the NTT office environment and related buildings, including tenants are carried out within the service level agreement.

**Key roles and responsibilities**:

- Ensure that all maintenance and repairs requests received within the NTT office environment and related buildings are carried out inline with the service level agreement
- Coordinates the distribution of and response to all service requests related to the facilities
- Participates in daily building inspections and ensures that all work undertaken conforms to the Health and Safety Act
- Conduct daily walkabouts, checking the cleanliness of all areas, especially bathrooms, break rooms and kitchens
- Document and report on in progress, new and/or completed maintenance, and repair requests to management
- Co-ordinate routine maintenance and repairs schedule
- Assist with ensuring that the tasks are completed according to the schedule and update and maintain the maintenance database
- Ensure that buildings, offices and equipment are maintained to the required standards and that service levels are met
- Provide support to ensure that all office facilities, tools, equipment, and stock (office consumable) levels are maintained and securely stored
- Liaise with all internal and external stakeholders including building services management, security, and access control and cleaning staff
- Escalate non-performance of internal and external stakeholders to the management
- Approve all contractor documentation and maintain records such as permits, leases and correspondence on behalf of NTT
- Support Sr Director in BCP strategy & execution

**Knowledge, skills and attributes**
- Highly motivated and ability to work independently
- Basic knowledge of general hygiene practices
- Good knowledge of facility layout
- Solid verbal and written communication skills
- Physical ability to clean
- Good organisational skills
- Ability to work unsupervised and deliver quality work
- Detail orientated
- Ability to read and follow instructions
- Knowledgeable of safety practices
- Excellent time management and project management skills
- Proactive and pays attention to detail
- Demonstrate a positive attitude towards work and can manage assigned job processes
- Ability to work well under pressure
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Ability to coordinate the work of others
- Ability to communicate with stakeholders at all levels

**Academic qualifications and certifications**:

- Relevant secondary education

**Experience required**:

- Relevant experience in a similar position and / or environment

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented,