Student Services Officer

3 days ago

Geylang, Singapore TMC Academy Full time

Job Requirements (You Should Have):

- Able to perform shift duties: 1 to 2 Saturdays per mth (Half Day only). This position is 5-days work week.
- A degree or diploma and a minimum of 1 year administrative experience.
- Fluent in both written and spoken English, and able to speak in Mandarin
- Good organization skills and the ability to work to priorities and work within deadlines.
- Good time management skill
- Demonstrated ability to take initiative when required.
Job Responsibilities (Your Role):

- Respond to all student enquiries, approving requests for breaks in studies and preparing letters, as required.
- Organize the renewal and cancellation of student passes, as appropriate.
- Relay information pertaining to study materials, class timetable and exam schedule in a timely and accurate manner.
- Process requests for refund of student fees.
- Monitor student attendance and ensure that follow up warning letters are issued and copied to the student’s file.
- Prepare student contracts once the offer has been accepted.
- Assist with student orientation and the preparation and distribution of orientation materials and textbooks etc.
- Monitor the timely payment of student fees and advise on payment options.
- Purchasing and tracking textbooks and course materials for students.
- Conduct the orientation briefing given to all new students and to new staff.
- Arrange for medical check-ups and accommodation for international students, where required.
- Process international students upon arrival advising them regarding ICA rules of attendance, sighting their original documents and other details, as appropriate.
- Maintain and update of student data in the student management system (online) and student p-files (hardcopy).
- Provide service at the student reception counter and direct enquires to the related departments
- Any other duties as assigned by your Supervisor

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $2,200.00 - $2,600.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:

- Day shift
- Late shift
- Weekend availability
Supplemental Pay:

- Performance bonus
COVID-19 considerations:
Regular monitoring and ART test for high risk employees

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