Workshop Service Advisor
2 days ago
Listen to customer inquiries, concerns, and feedbacks related to vehicle repairs or service.
- Provide excellent customer service by being attentive, empathetic, and responsive to customer needs.
- Assess and understand the nature of the vehicle issues or service required by actively listening to customer descriptions.
- Schedule appointments for customers and manage the workshop's appointment calendar efficiently.
- Inform customers about the estimated time required for repairs or service, keeping them informed of any changes or delays.
- Communicate with workshop technicians to ensure accurate information exchange and timely completion of work.
- Provide explanations of repair processes, service packages, and pricing to customers.
- Upsell additional services or products when appropriate and according to the customer's needs.
- Handle billing and payment transactions, ensuring accuracy and adherence to workshop policies.
- Handle customer feedbacks aiming to reach a satisfactory resolution.
- Keep customer records and service history updated accurately in the workshop database or CRM system.
- Maintain a clean and organized customer service area within the workshop.
- Collaborate with the workshop manager and other team members to enhance customer service processes.
- Continuously improve knowledge of workshop services, vehicle models, and industry trends to better assist customers.
- Uphold workshop policies and procedures to ensure a smooth and efficient customer experience.
- Follow up with customers after service to ensure their satisfaction and gather feedback for improvement.
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WORKSHOP SERVICE ADVISOR
1 week ago
Singapore KIAN TEONG AUTO CENTRE Full timeRoles & Responsibilities We are a car repair workshop looking for service advisor a vaild driving licence is needed. We are located at sin ming autocare building, please contact me at hp: for interview. Tell employers what skills you have Management SkillsLeadershipTroubleshootingInterpersonal SkillsProblem SolvingReliabilityVehiclesCustomer SatisfactionTeam...
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Automotive Workshop Service Advisor
6 hours ago
Singapore AUTOCLINIC PTE. LTD. Full timeWe are seeking a highly skilled and customer-focused Automotive Workshop Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their vehicle repair and maintenance process. Your role will involve coordinating service...
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Workshop Service Advisor
1 week ago
Singapore SC AUTO INDUSTRIES (S) PTE LTD Full timePosition: Workshop Service Advisor (Bus/truck/Automotive) **Salary**: $2,600 - $3200 + incentives Location: North Working Hours / Days: 8.30am - 5.30pm (Mon - Fri) / 8.30am - 12.30pm (Sat) **Responsibilites**: Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint...
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Assistant Service Advisor
1 week ago
Singapore Dynamic Human Capital Full time**Position**: Assistant Service Advisor (Automotive) **Salary**: $2,200 - $2,800 + OT **Location**: West **Working Hours / Days**: 8.30AM - 6.00PM (Mon - Fri) / 8.30AM - 12.30PM (Alt Sat Off) **Responsibilities**: - Co-ordinate with the Service Advisor and Workshop Supervisors on daily throughputs and workshop capacity. - Payment collection from...
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Workshop Manager
1 week ago
Singapore Y.C. AUTO SERVICE Full timeWe are seeking a dedicated and hands-on **Workshop Manager**to oversee daily operations at our vehicle repair workshop. You will be responsible for ensuring efficient workflow, maintaining high service standards, leading the workshop team, and upholding safety practices. **Key Responsibilities**: - Supervise and manage day-to-day workshop operations. -...
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Workshop Controller
18 hours ago
Singapore EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD. Full timeJob Overview We are looking for a detail-oriented and proactive Workshop Controller to oversee daily operations within our automotive workshop. This role is crucial for ensuring that vehicles are repaired efficiently, safely, and to the highest standard. The ideal candidate will coordinate technician workflows, implement quality control measures, and serve...
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Service Advisor
1 day ago
Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time $30,000 - $45,600 per yearService Advisor (BYD/Denza)Basic Salary Range :$2500 to $3800 (depending on qualifications and relevant working experience)Job DescriptionAttend to customer's vehicles to determine the work scope needed, provide technical solution and quotation for consideration and acceptance.Manage customer's expectation and co-ordinate with service providers to meet...
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Workshop Controller
1 week ago
Singapore EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD. Full timeRoles & Responsibilities Job Overview We are looking for a detail-oriented and proactive Workshop Controller to oversee daily operations within our automotive workshop. This role is crucial for ensuring that vehicles are repaired efficiently, safely, and to the highest standard. The ideal candidate will coordinate technician workflows, implement quality...
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Service Advisor
6 days ago
Singapore KOMOCO MOTORS PTE LTD Full time1. Making appointment - Service Advisor are required to answer phone call enquiries and making appointment for customer. 2. Vehicle receiving - Attend and provide service maintenance and repair recommendation to customer. 3. In-service follow-up - Coordinate with workshop to ensure the vehicle meet service dead-line and provide additional quotation to...
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Workshop Controller
2 days ago
Singapore Carro Full timeIndustry - AutomotiveJob Function - Workshop (Automotive)City - SingaporeProvince - SingaporeCountry - SingaporePostal Code - 575722Why work with Carro? - Join the region’s largest online automotive marketplace with offices in 6 countries. - Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine...