Automotive Workshop Service Advisor

16 hours ago


Singapore AUTOCLINIC PTE. LTD. Full time

We are seeking a highly skilled and customer-focused Automotive Workshop Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers, ensuring their needs are met and providing exceptional service throughout their vehicle repair and maintenance process. Your role will involve coordinating service appointments, providing accurate cost estimates, communicating with technicians, and delivering a positive customer experience.

**Responsibilities**:

- Greet customers and assess their service needs, providing guidance and recommendations.
- Schedule and coordinate service appointments, ensuring efficient use of workshop resources.
- Consult with customers to gather information about vehicle issues and concerns.
- Conduct vehicle inspections and accurately diagnose mechanical and electrical problems.
- Provide detailed explanations of recommended repairs or maintenance, including cost estimates.
- Communicate with technicians to ensure a clear understanding of required work.
- Monitor the progress of repairs and keep customers informed of any changes or delays.
- Assist customers with additional service requests, such as arranging loaner vehicles or coordinating shuttle services.
- Process invoices and handle payment transactions accurately.
- Maintain accurate records of customer interactions, service history, and repairs performed.
- Handle customer complaints or concerns with empathy and a focus on resolution.
- Stay updated on automotive industry trends, technical advancements, and manufacturer guidelines.

Working Hours:

- Mon - Fri 10am to 7pm
- Sat 10am to 2pm
- PH and Sun Closed

**Requirements**:

- High school diploma or equivalent; additional certifications or vocational training in automotive service is a plus.
- Proven experience (min 2 years) as a Service Advisor or in a customer service role within the automotive industry.
- Strong knowledge of automotive systems and components.
- Excellent communication and interpersonal skills.
- Ability to build rapport with customers and provide exceptional service.
- Strong problem-solving and decision-making abilities.
- Organizational and time management skills to handle multiple tasks effectively.
- Proficient computer skills to manage customer information and process service orders.
- Flexibility to work in a fast-paced environment and adapt to changing priorities.
- A valid driver's license.



  • Singapore CONVERGENCE AUTOMOTIVE (PTE. LTD.) Full time

    **Responsibilities**: - Act as the main point of contact between customers and the workshop, ensuring prompt responses and smooth service processes. - Advise customers on vehicle maintenance, repair needs, and service intervals. - Conduct test drives with customers to identify additional vehicle issues if necessary. - Accurately document customer concerns...


  • Singapore MOVA AUTOMOTIVE PTE LTD Full time

    SERVICE ADVISOR **Responsibilities** - Liaise with technicians on customers concerns to conducting inspections; test drives and diagnosis - Check vechicles maintenance records, examine services schedules; - Advise and coordinate with customers on their servicing needs and repairs - Calculate costs and prepare quotations to customers - Monitor jobs and...


  • Singapore COMPLETE VMS PTE. LTD. Full time

    We are looking for a dedicated Automotive Service Advisor to be the key link between our customers and our service team. In this role, you will be responsible for understanding customer needs, providing expert advice on vehicle maintenance, and ensuring a smooth and efficient service experience. If you have a passion for cars, excellent communication skills,...

  • Workshop Controller

    2 weeks ago


    Singapore PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Key Responsibilities: Supervise day-to-day workshop operations to ensure all repair and maintenance work is carried out efficiently, safely, and to high standards. Allocate and monitor job assignments to technicians based on skill level, workload, and job priority. Liaise with the Workshop Manager to manage workflow, monitor job progress, and meet...


  • Singapore PREMIER AUTOMOTIVE SERVICES PTE. LTD. Full time

    Key Responsibilities Supervise day-to-day workshop operations to ensure all repair and maintenance work is carried out efficiently, safely, and to high standards. Allocate and monitor job assignments to technicians based on skill level, workload, and job priority. Liaise with the Workshop Manager to manage workflow, monitor job progress, and meet operational...

  • Workshop Controller

    3 days ago


    Singapore Premier Automotive Services Pte Ltd Full time

    Description 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Key Responsibilities Supervise day-to-day workshop operations to ensure all repair and maintenance work is carried out efficiently, safely, and to high standards. Allocate and monitor job assignments to technicians based on skill level,...

  • Claims Advisor

    16 hours ago


    Singapore SNG AH TEE MOTOR & PANEL SERVICE PTE. LTD. Full time

    **Claims Advisor (Automotive)** **Responsibilities**: - Assess vehicles for repairs and claims - Liaised with insurance company or surveyor pertaining motor claims - Order parts, liaise with suppliers for spareparts - Liaised to arrange repair of vehicles - Conduct vehicle checking for vehicle body and paintwork repairs. - Administration duties for...

  • Automotive Workshop Admin

    29 minutes ago


    Singapore RELIABLE PTE. LTD. Full time $40,000 - $80,000 per year

    Job Description – Automotive Workshop Admin & Customer ServiceThe Automotive Workshop Admin & Customer Service Officer is responsible for overseeing administrative tasks, managing customer interactions, and supporting workshop operations. This role requires strong organizational skills, attention to detail, and excellent customer service to ensure smooth...


  • Singapore MTM XCLUSIVE AUTO PTE. LTD. Full time $104,000 - $130,878 per year

    AUTOMOTIVE SALES ADVISOR WANTED MTM Performance Group - Singapore's Fast-Growing Automotive Specialist Attractive Salary Package High Commission (Earn more for every car & workshop service sold) Why Join Us? Supportive work environment Quality leads provided Professional training & guidance No Automotive...

  • Service Advisor

    1 week ago


    Singapore MOTORWAY CAR CARE CENTRE PTE LTD Full time

    **Position Overview: We are currently seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. The Service Advisor will serve as the primary point of contact for customers, providing them with expert advice on vehicle maintenance and repair services. This role requires strong communication skills, technical expertise, and a...