Customer Success Analyst

2 weeks ago

Singapore TradingHub Full time

**Compensation: $Competitive (Financial Services)**

**About TradingHub**

Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function.

Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world’s leading financial markets analytics platform.

**The Role**

We are seeking a Customer Success Analyst to join our Customer Operations team in Singapore. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met.

The role will see you working closely with both internal and external stakeholders and is an exciting opportunity for a recent graduate or analyst with initial industry experience to join a fast-growing fintech. In-depth training will be provided to understand the analytics behind our products.

**Responsibilities**:

- Develop a deep understanding of our products and our customer usage of these
- Use your analytical abilities to solve customer problems and help ensure their success
- Collaborate with our product and engineering teams to diagnose and resolve support issues
- Take ownership and ensure best practice processes are created/championed

**Requirements**:
Main Skills/Competencies:

- Recent STEM degree graduate e.g. Computer Science, Software Engineering, Mathematics
- Skilled in a programming/scripting language such as SQL, Python, C#
- Keen problem solver with a results-focussed approach
- Looking for a first step into the analytics field or initial experience in a customer-facing support role
- Ability to work under pressure and exercise clear judgement
- Curious mindset and proactive approach to learning
- Excellent interpersonal and communication skills
- Great attention to detail

**Benefits**

Life at TradingHub is a rewarding journey within a fast-growing company that thrives on innovation and collaboration. By combining the best of both tech and finance, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.

Rooted in everything that we do are our core values: Accountability, Ambition, Partnership and Trust. These provide the foundation for a sustainable workplace culture and the platform for you to harness your unique experience and become the best version of yourself. We believe in our people and invest in their growth, and together, we can sit on the right side of history.

Employee Benefits:

- Annual discretionary performance bonus
- Hybrid working policy
- Private medical insurance + dental cover
- Extended parental leave (up to 6 months of fully paid maternity leave)
- 25 days annual leave + bank holidays
- Enhanced company pension plan
- 5 days study leave towards professional qualifications
- Death in service coverage

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