Market Data Customer Success Analyst
2 days ago
Competitive package- Full-time / Singapore- Business Analyst / Consulting- Singapore
We are expanding our Asia-Pacific team and have created a new position in our Customer Success team, enabling our clients to meet their objectives across our range of solutions.
**Responsibilities**
- Partner with clients to provide world-class expertise to fully integrate our solutions into the client's operating model and unlock value
- Leverage the full capability of our solutions to perform Managed Service support where required
- Develop strategies with customers to unlock further value with the objective of retaining and expanding revenue
- Contribute ideas geared towards continuous improvement of internal processes as well as our range of solutions
- Create and maintain customer-specific documentation and data points
- Participate in strategic projects
- Support the go-to-market team with local language support and domain expertise to unlock revenue potential in the Japanese-speaking market
Competitive package
**Qualifications and Experience**
- Bachelor's/Master's degree or equivalent
- Japanese as a native language or business fluent
- English business fluent
- 5 years of experience in finance and market data environment
- Desire to learn and develop professionally and personally
- Customer orientation (thrive on solutions with customers to co-create value)
- Strong communication skills and team ethic
- Interest in international financial markets, IT and / or accounting processes
- Excellent knowledge of MS Office and Excel in particular
This is a role for individuals who have already gained initial work experience, are looking to advance their career in a dynamic and international environment. We are all enthusiasts who love to leverage our expert solutions to solve complex problems and enable our clients within the financial services industry.
- Enjoy a challenge and are looking to grow
- Are looking for a company that places value on training and skills development
- Are psyched to participate in the continuing journey of a growing SaaS company
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