Service Supervisor

**About Us**

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape. Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places. The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

Claudine is a neighbourhood French restaurant (Neo-brasserie), presenting an intimate side of French cuisine, inspired by honest home-cooking and convivial meals. A concept by Julien Royer and The Lo & Behold Group.

We are looking for a responsible service-driven individual to fill the role of a Service Supervisor. Having the necessary product knowledge and strong people acumen skills are the backbone of a strong restaurant service. The role also requires the individual to maintain the highest customer service standards of the establishment and ensure that our customers leave with an unforgettable experience.

**Your responsibilities include**:

- Build and maintain relationships with guests
- Takes charge of a section within the restaurant by ensuring smooth operations and that guests receive quality experience
- Understands the restaurant’s food and beverage menu and is able to make recommendations to guests according to their preferences and dietary requirements.
- Should be aware of any allergies before reaching tables, knowing and able to make any subsidiaries if required
- Guiding and mentoring new Service Captains in daily operations.
- Assist Managers in ordering and stock-taking.
- The ability to explain the ingredients used and/or methods on how to enjoy the dish when presenting the dish to the guest
- Proactive and able to anticipate guests' needs (Be anticipative and intuitive, when required, adapt or adjust yourself to meet the guest’s needs)
- Must keep up-to-date with our product knowledge/seasonal produce and display high-level confidence to answer guests’ questions.
- Assist with duties of a Service Captain and carry out any other duties as assigned by the Manager

**We are looking for**:

- A self-starter who is enthusiastic and personable
- Team players who are able to perform in a fast-paced working environment
- Someone who demonstrates proactive behaviour and takes responsibility for their work
- Adaptable to constant change and handling multiple tasks simultaneously
- Someone who is self-motivated and able to lead the Service captains to ensure that guests have a memorable dining experience.

**About The Lo & Behold Group**:
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

Pay: $2400 - $3200 / month

Job types: Full-time

Education: No education required

Work location: On-site