Service Supervisor

14 hours ago

Singapore GOLDEN BREWERY PTE. LTD. Full time $60,000 - $80,000 per year

We are seeking an experienced Service Supervisor to lead our front-of-house team and ensure exceptional customer service standards. The supervisor will manage daily service operations and mentor service staff.

Key Responsibilities

Team Leadership:

  • Supervise and coordinate service crew activities during shifts
  • Train new service staff on procedures, menu knowledge, and customer service standards
  • Schedule staff shifts and manage break rotations
  • Conduct performance evaluations and provide feedback to team members
  • Resolve staff conflicts and maintain positive team dynamics

Customer Service Excellence:

  • Ensure consistent, high-quality customer service across all touchpoints
  • Handle complex customer complaints and escalated issues
  • Monitor service quality and implement improvements
  • Maintain professional appearance and behavior standards
  • Greet customers and manage special requests

Operations Management:

  • Oversee daily opening and closing procedures
  • Monitor dining room setup and maintenance standards
  • Coordinate with kitchen team for smooth service flow
  • Manage reservations, seating arrangements, and wait times
  • Ensure compliance with health and safety regulations

Administrative Duties:

  • Maintain service standards documentation and checklists
  • Monitor inventory of service supplies and equipment
  • Assist with billing and POS system management
  • Prepare shift reports and communicate with management as required
  • Participate in service improvement initiatives
  • Provide videos and photos of outlets for increasing outlet reach

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