Service Supervisor

19 hours ago

Singapore BCUBE GOURMET PTE. LTD. Full time

**BACKGROUND**

We are a western halal-certified restaurant known for its wide variety of quality western food available at an affordable price. We are looking for driven and self-motivated individuals to join us as service supervisor.

**WORK LOCATIONS**

East or North-West

Shopping Mall next to MRT Station

**JOB DESCRIPTION**

Job Title : Service Supervisor

**ROLE SUMMARY**

Reporting to the Restaurant Manager and Assistant Manager, you are responsible for assisting the Managers in supervising and ensuring the efficient running and daily operations of the restaurant, in accordance to the company’s standards.

Key performance areas include assisting managers to manage team performance, people development through training and ensuring maximum customer service standards.

**KEY RESPONSIBILITIES**

Operations
- Assist the Managers in overseeing the restaurant’s daily operations.
- Operationally equipped to manage all service sections within the restaurant and its related functions.
- Responsible for checking on all equipment maintenance and servicing.
- Observe a high standard of work ethics and be a role model for all service staff.

Staff Training and Development
- Responsible for training, development and evaluation of service staffs to be well-trained in the respective service stations.
- Responsible for assisting the Managers in conducting performance appraisal of all service staff under direct supervision and mapping their career development.

Customer service and service quality
- Responsible for ensuring excellent customer service standards and quality.
- To provide a high level of customer satisfaction in the restaurant and maintain effective communication with the customer at all times.
- Manage and handle customers’ feedback and complaints in an appropriate and timely manner, aligned with company’s standards.

Other related duties
- Effectively complete all assigned administrative duties accurately and in a timely manner.
- Maintain proper administration and filing of restaurant certifications and other relevant documents.
- To perform other duties as required or assigned.

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