Consultant, Digital Delivery

Requisition ID
- 18758
- Country- Singapore- Location type- Hybrid- State / Province- Singapore- City- Singapore- About us**Korn Ferry** is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

**Korn Ferry Digital** is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

- Organizational Strategy
- Assessment and Succession
- Talent Acquisition
- Leadership and Professional Development
- Sales and Service
- Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.
- Job description**Opportunity to Enhance Your Career - It’s about Exceeding Your Potential.**

Korn Ferry’s Listen practice falls under our Organizational Strategy solution. Korn Ferry is a global leader in employee opinion research. Through customized survey programs, we provide our clients with research-based diagnostic and consulting services to help them improve their business performance. Based on survey results, we work closely with our clients to act with the view to engage and enable their people, attract and retain talent, and improve operating efficiency.

We’re excited to welcome a **Consultant** who will play a pivotal role in driving employee research in the form of employee engagement surveys; employee life-cycle surveys (e.g., onboarding, exit); and pulse survey offerings to our clients. Delivery Consultants will typically lead project teams in collaboration with KF Client Advisors to deliver solutions that meet and exceed client expectations. For more complex, global projects, this role may be overseeing a specific project component or acting in a supportive role. In this position, you’ll have the chance to contribute to defining the vision, strategy, and roadmap for our _Listen_ product solutions, while collaborating closely with a diverse team including customers, stakeholders, engineers, designers, and fellow product managers.

**Key Responsibilities**:
This is a client-facing role, so the Consultant should have a strong customer service orientation, comfortable advising on best practices from a project management and operational perspective, including advising on the use of the reporting platforms Korn Ferry uses to administer and report on employee surveys (Qualtrics and Forsta).

The Consultant both oversees and implements projects, hence needs to have a strong attention to detail, given the need to work with key Microsoft Applications, especially Excel, and manage participant files and organizational hierarchies, to name a few examples. The Consultant also needs to be comfortable working with technology, put a high importance on quality through thorough quality control on their work and the work of other team members.

The Consultant needs to function within a team and be a strong team player. This role interacts with other KF Listen consultants, KF’s Service Delivery Centre, staff from KF at large, and, of course, the client team.

Finally, the Consultant will progressively need to develop deep understanding of clients’ business needs and strategic objectives and acts as a strategic advisor, helping clients link survey findings to business and organisational insights, able to advise clients on action planning and change initiatives for organisational improvement.

Specifically, this person’s responsibilities will include:
Client Delivery (70%)
- Participate in project execution as part of the Delivery team on multiple client-facing projects of varying sizes simultaneously; Take a lead role to deliver mid to high complexity projects as a single delivery resource, or with the support of a second delivery project manager depending on project scope and value.
- For all projects, be aware of and adhere to the contractual obligations, including scope of work, billing milestones, data privacy obligations, etc.
- For any project in which this position is the single Delivery resource:

- Manage project completion in PSA (financial system), with respect to hours allocated, invoicing, and forecasting. Manage deliverables against the specifications outlined in the contract
- Keep Commercial account manager informed about the project, especially during key project milestones (survey administration, dashboard release, project debrief), and scope of work related inquiries.
- Partner with other Listen team members, internal data processing a