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Senior Saas Operations Engineer, Costpoint

2 weeks ago

East Coast, Singapore Deltek, Inc. Full time

Deltek is seeking a Senior SaaS Operations Engineer to join our Costpoint GCCM Service Operations team focused on monitoring cloud service availability, incident management, and supporting day-to-day service operations of our US Restriced (FedRAMP) SaaS offerings. We are seeking customer focused team members passionate about solving complex technical challenges and delivering a best-in-class SaaS experience.
- Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
- Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience for our customers 24x7.
- Ensure consistent service availability by monitoring our environments’ stability and performance using the right metrics and tooling.
- Incident and Problem Management - Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
- Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies/
- Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
- Document system architectures, systems configurations, and technical operational processes and policies.
- Participating in maintenance activities and on-call rotations as required (night and weekends).
- Execute disaster recovery plans and reporting on metrics related to those activities.

**Qualifications**
- Bachelor's degree in Computer Science field or equivalent.
- U.S. Citizenship Required
- 4+ years of experience with managing and operating enterprise-grade Windows or Linux production environments
- Experience with Incident Management and ITIL service operations (ServiceNow experience desired)
- Experience with database administration management tasks in Oracle (preferred) or Microsoft SQL Server.
- Experience with any monitoring platforms like: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, NewRelic, PagerDuty.
- Passionate and curious about ways to leverage technology with self-directed learning
- Must be detail oriented, results driven, and have excellent English communication skills.
- Ability to work effectively with in a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.
- Any experience with Deltek Costpoint, Time & Expense, Budget & Planning, and Enterprise Reporting

**Travel Requirements**
- 10%