Business Coordinator

3 days ago

Singapore R&S ENGINEERING WORKS PTE. LTD. Full time

Responsibilities for the Business Coordinator

Attend to the community needs, provide recommendations or/and connect them with the right parties and resources.

Give the enquiries the necessary attention to ensure the service level is met.

Support the sales team to maintain good relationships with the community.

Assist the sales team in proposals and quotations for potential business arrangements.

Keep and maintain records and database of existing community.

Be up to date on the services being introduced, offered, or discontinued.

Work together with the sales team to schedule appointments, answering phones, and tracking of customer’s business records.

Discuss with the sales team in timely engagements to identify areas that need improvements.

Any other ad-hoc tasks relevant to the business needs of the sales team.

Manage client files and update information daily in accordance to the Company’s policies and procedures.

Go through clients' physical mails received daily and process mails which require immediate attention.

Scanning of clients' mails and documents to be properly archived.

Follow up with clients on the phone for administrative purposes.

Assist in general administration duties and Ad-hoc duties assigned by superior.

Handle customer complaints timely and follow up with department in charge to provide appropriate solutions and/or alternatives. Follow up to ensure closure

Preparing of reports requested by customers as and when required

**Requirements**:
Diploma in Business or any related 1-3 years customer service experience.

Proficient skills in Microsoft Office, including Microsoft Word, PowerPoint and Microsoft Excel, and other computer literacy skills.

Excellent customer service, listening and problem-solving skills.

Excellent verbal and written communication skills.

Able to visualize the current tracking status of each transaction and present the necessary update(s) when prompted.

The ability to multitask, work in a fast-paced environment, and meet deadlines.

Possess an amiable personality and able to connect easily within the community in terms of their needs.

Monitor accuracy, completeness, and timeliness of all critical business systems transactions.

Self-driven nature with strong attention to detail

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