Lead - Customer Solution Analyst
1 week ago
Job Family Descriptor
CSA is part of Continual Service Improvement function within Assurance. Team of highly technical and diversified expertise. This function is responsible for the technical front ending to Top customers of TATA Communications in Operation life cycle. Responsible for the proactive network assessment and gap mitigation. Accountable for the Service Improvement plans and Problem Management of Top customers. Assists technically to the Sales, Presales and Delivery teams from RFP to delivery for existing Top Customers.
Key Responsibilities
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc. for any issue resolution
Technical Competencies
Experience in Troubleshooting, Designing, Architecting, Provisioning etc.
Knowledge / Skills Communication Skills
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