Patient Relations Consultant
5 days ago
**Job Description:
i. Be courteous and exhibit genuine concern for patients and visitors, and always conduct yourself appropriately and professionally.
ii. Your primary duties include:
- Perform clinic and administrative duties, such as patient registration, payments, booking of appointments, financial counselling, insurance and Medisave claims, stock-taking, etc.
- Maintain and develop existing and new patients through planned marketing efforts.
- Maintain a computerised patient and prospects database.
- Carry out market research, competitor and patient surveys.
- Demonstrate product knowledge.
- Assist Clinic Operations Manager.
- Your other responsibilities include:
- Organise and prioritise own workload to ensure provision of quality service.
- Keep accurate and complete records consistent with regulations, policies and procedures.
- Demonstrate an organised, effective and timely approach to all tasks.
- Recognise when colleagues need assistance and offer practical support.
- Work in a way that minimises risks to the health, safety and security of self and others, and supports others in maintaining health, safety and security.
- Clean and restore work areas, leaving them in a suitable condition for future use.
- Ensure that patient confidentiality is maintained at all times and access to patient related information (either electronic or paper based) is restricted to the needs of work.
- Carry out activities that are consistent and in compliance with applicable external legislations, regulations, etc., and internal policies, procedures, etc
- Promote satisfaction of internal and external customers
iv. Any other duties to be assigned by your supervisor.
**Requirements**:
- Relevant experience in a healthcare setting will be an added advantage.
- Good interpersonal and communication skills.
- Good working attitude.
- Customer service mindset.
- Able to workindependently and as a team.
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