Patient Relations Officer
5 days ago
You will be responsible to attend to patients and liaise with doctors and various departments to provide coordination and assistance. You will play a vital role in the department to provide excellent front line customer service to patients.
Roles & Responsibilities
1. Various coordination works for patients and doctors including the following tasks:
- Attend to patients to collect information on patients' sickness/injury, allergy, medical history and requirements to pass the information to doctors and relevant departments.
- Provide guidance to patients for consultation, undergo medical tests and treatments.
- Handle patients' general medical enquiries.
- Assist patients for referral, making appointments, translation, and interpretation.
- Assist doctors in administration work such as medical reports.
- Register patients in the system for sending tests result.
- Perform basic screening of patients including body measurement, sphygmomanometry and temperature screening.
- Create educational leaflets for patients.
2. Administration duties on department level.
3. Enhance clinic services, quality assurance, computer system, etc.
Requirement:
- Possess bachelor degree/diploma in Nursing or relevant healthcare major.
- Experience in hospital/medical centre operation.
- Experience in front-line customer service.
- Willing to learn or with proficiency in Japanese language to communicate (oral and written) with Japanese patients who do not have a command of English.
- Meticulous, responsible and mature team player with excellent interpersonal and communication skills.
- Able to work under pressure, multi-task and meet deadlines.
- Able to work on rotating shift and Saturdays.
NOTE : Only shortlisted applicants will be notified.
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