Application Support Engineer

7 days ago

Singapore THE SOFTWARE PRACTICE PTE. LTD. Full time

**Responsibilities**
- Fulfill service requests and change requests.
- Document and track incidents, service requests, change requests and provide regular progress reports.
- Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
- Support the team in defining project requirements, tracking and documentation.
- Propose improvements to address recurring issues and close monitoring gaps.

**Requirements**:

- Diploma / Bachelor Degree in Information Technology, Computer Science or Computer Engineering with excellent academic records or outstanding professional or personal achievement.
- At least one year of working experience in software maintenance and support
- Fresh graduates are welcome.
- Strong problem investigation and solving skills
- Has an analytical mindset and able to understand business and functional concepts
- Proactive and self-driven and able to work under pressure with a high sense of urgency
- Possess SQL knowledge and able to construct basic SQL queries
- Ability to understand and grasp concepts of users’ interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware
- Ability to work effectively both independently & within a team
- Good communication skills for interaction with both internal and external stakeholders of all levels

**Salary**: $3,000.00 - $4,500.00 per month

Schedule:

- Monday to Friday

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