Application Support Engineer

3 days ago

Singapore Rapsys Technologies Pte. Ltd Full time $60,000 - $120,000 per year

Job description

Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.

Roles and responsibilities

  1. Respond to and triage support questions and support requests from engineers

  2. Extract relevant information from log files and other sources to debug, identify owners or root causes

  3. Write basic tools and test cases to improve the speed and quality of support

  4. Work with technical writers to improve documentation in areas covered by support

  5. Produce reports for leadership with data on performance of the program

  6. Provide insights and suggestions on product development and the product roadmap; contribute to product development.

  7. Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.

  8. Develop debugging scripts and documentation to automate and speed up responses, and provide actionable feedback to the engineering team.

Required Skills

1) Hands on experience(2-3) years on software programming with Python developing small or medium sized application. Ruby knowledge is add on and preferred.

2) Experience with at least one front end web technologies. PHP preferred.

3) Hands on experience(2-3) years on Databases, Linux.

4) Relevant Application support / Dev support experience would be a plus.

5) Basic knowledge of AI integration with business applications is preferred.

Job Type: Contract

Contract length: 12 months

Experience:

  • Python: 2 years (Required)
  • PHP: 1 year (Required)
  • Databases: 2 years (Required)
  • Linux: 1 year (Required)
  • Application support : 2 years (Required)
  • Frontend technology: 1 year (Required)
  • Java: 1 year (Required)

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