Application Support Engineer

1 day ago

Singapore Peoplebank Asia Full time

Join to apply for the Application Support Engineer role at Peoplebank Asia Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Peoplebank Asia Overview Functional Helpdesk Analyst Responsibilities Ensure that all requests are properly logged and categorised, tracked, followed up end-to-end, resolved, and closed. Build and maintain a knowledge base (with solutions) that consists of the relevant documents such as updated FAQs, case studies, processes and procedures. Attend to Authority/users' calls and emails, analyse and resolve the requests over the phone or email where applicable. The Supplier shall use the FAQs to identify the cause of the problems and provide speedy responses. The Authority may from time to time request the Supplier to locate specific type of request logged by specific users, or to extract information to support audit queries. Dissemination of information related to the systems e.g. system downtime, user communications, software-provisioning instructions and system enhancement. Provide a Helpdesk Queries Analysis Report that categorises and trends the queries and propose improvements to reduce recurrence of significant queries or occurrence of similar queries. Maintain, review and improve the helpdesk management procedures when requested by the Authority. Education Qualification At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent. Required Competencies Strong writing and verbal communication skills. Good team player, responsible and conscientious. Resourceful, independent, responsive and pro-active. Strong analytical and problem-solving skills, with keen interest in investigating functional issues and proposing solutions. Required Working Experience At least 2 years of working experience in information technology or application support. Experience in SAP HCM ERP is preferred. Prior experience in a functional helpdesk or application support environment (not hardware/software support) will be an advantage. How to Apply Interested applicants, please click on the "Apply Now" to submit your updated resume. Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes. Lee Zhi Yang, Evan Consultant – IT & Digital EA Personnel No: R Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248Job Details Seniority level: Not Applicable Employment type: Contract Job function: Information Technology Industries: Technology, Information and Media References: Referrals increase your chances of interviewing at Peoplebank Asia by 2x Related Roles L2 Application Support (Unix Shell Script, Sql)Technical Customer Support Engineer - Australia or Singapore Production Support Engineer - Global Hedge Fund - Hong Kong We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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