Specialist, Client Service

**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about.

**What we do**:
BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients' investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients' investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.

We’re seeking a future team member for the role of **Service Director **to join our Client Service Delivery team. This role is based in **Singapore, Hybrid.**

**Responsibilities**:

- Liaises with appropriate internal contacts to ensure client inquiries and requests are satisfied in an accurate and timely fashion.
- Prepares and maintains client service and call reports. Works with other internal constituencies to obtain data and ensure the accuracy of reports.
- Performs Ad Hoc research reporting when requested.
- Researches, constructs, organizes, presents, and drives the discussions in client service reviews.
- Uses knowledge of client services best practices and BNY Mellon client needs to help develop process improvements.
- May act as primary contact for a small book of clients, coordinating solutions between product groups and GCM with the guidance of a CE.
- Works with clients on escalations (specific and/or day-to-day) and direct them to appropriate teams at BNY Mellon.
- Assists team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base.
- Provides key individuals at assigned clients, information related to BNY Mellon’s products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
- Supports multiple, complex client accounts.
- Bachelors degree or the equivalent combination of education and experience is required, advanced/graduate degree preferred.
- 7-10 years of total work experience preferred.
- Experience in Relationship Management, Client Services or Account Management preferred, within Asset Servicing Custody and Fund Accounting.
- Applicable local/regional licenses or certifications as required by the business.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’

**Our Benefits**:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Min