Client Service Specialist

2 days ago

Singapore Spark Systems Full time

**Singapore | Fulltime**

Seeing the challenges of FX today with high latency and rejection rates, fragmented marketplace and outdated technology, Spark Systems sets out to build a robust trading platform designed for low-latency access to worldwide FX liquidity with smart algorithmic execution, reducing trading costs for our clients. We are also delivering our next-generation automated data-driven decision tools to help our clients discover market opportunities with deep tech and data analytics developed on our platform.

**Job Overview - Client Services Specialist (**Rotating Shifts: Afternoon Shift: 2pm to 11pm or Overnight Shift: 10:30pm to 7:30am)**

**Responsibilities**
- Perform daily system health checks.
- Research problems thoroughly, test solutions and make recommendations to clients.
- Troubleshoot problems across a wide range of technical skills including Unix, SQL, XML, FIX and Java.
- Provide assistance in our product and explaining processes in accordance with internal procedures.
- Provide project management for onboarding of (i) Client setups and (ii) Bank connections.
- Provide weekend support for deployment and post-checks.
- Configure demo environments for sales.
- Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
- Work across teams to continually provide feedback, improve product, and drive future innovation.

**Required**
- Able and willing to work on night shifts and public holidays
- Experience working in a Technical Support environment with excellent customer service skills.
- Basic understanding of FX market and/or a desire to learn FX.
- Ability to communicate effectively and professionally, both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
- Knowledge on UNIX command line, SQL or Java programming is a plus.

**Qualifications**
- Minimum Diploma in Computer Studies or related discipline.
- Basic knowledge of Linux environment.
- At least 2 years of experience in support related fields is required.
- Knowledge of FX is a strongly preferred. If not, knowledge in other financial asset class is helpful.
- A positive and helpful attitude to serve customers and assist colleagues.
- Ability to multi-task, prioritize and deliver in a mission critical / time pressured environment.
- Someone who is undeterred and would not give up easily.
- Proactive with good analytical and organization skills.
- Positive work attitude, motivated and resilient in tough situations.
- A drive to learn and master new technologies and techniques.

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