Senior Analyst, Client Service

**_Bring your ideas. Make history. _**
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what **#LifeAtBNYMellon **is all about. In addition, BNY Mellon is a strategic partner to a variety of financial technology companies and a convener of influential industry and market infrastructure forums. We have made strategic investments in a portfolio of 29 fintechs building solutions that incorporate emerging technologies including artificial intelligence, blockchain and cloud.

We’re seeking a future team member for the role of **Senior Analyst, Client Service **to join our **Clearance and Collateral Management **team. This role is located in **Singapore (Hybrid).**

**Position Summary**:
Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.

**In this role, you’ll make an impact in the following ways**:

- Supports clients in addressing moderately complex operational and technical issues and ensuring requests are executed.
- Applies intermediate problem solving skills, experience and judgement to analyse information.
- Uses communication skills to deliver high quality service to a specialized client base.
- Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
- Leverages a good understanding of broader BNY Mellon services and offerings.
- Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
- Uses knowledge of client issues and needs to contribute to business development efforts.
- Participates in internal activities and initiatives designed to improve the client experience.
- Recommends process improvements

**To be successful in this role, we’re seeking the following**:

- Bachelors degree or the equivalent combination of education and experience.
- 3-6 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
- Strong communication skills

**At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards**:

- Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg’s Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion, Disability: IN - 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP’s Climate Change ‘A List’

**Our Benefits**:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.