Enterprise Account Manager

What you will do:

- Directly manage enterprise-level client relationships from implementation through expansion and day-to-day.
- Support for APAC Channel Partners to include relationship management, oversight of accounts and implementation, and an emphasis on Business Development and revenue growth.
- Ensure client retention through developing and maintaining strong relationships with both decision makers and users.
- Proactively identifying user needs, providing training and support to ensure that clients are proficient in tool usage and fully benefitting from our services.
- Work cross-functionally to provide appropriate sales support and align implementation resources across our partner ecosystem.
- Ensure partners have the knowledge and assets needed to support their growth objectives.
- Proactively conducting account reviews with clients on a regular basis, reviewing service needs and usage trends.
- Providing the Product Management team with customer feedback on product issues and improvements needed.
- Uses multi-lingual skills to support translation and client services, within and outside of the CS department.

What you bring to the table:

- 5+ years in driving revenue growth through partnerships.
- Impeccable communication, both verbal and written, with all levels in an organization.
- Ability to succeed both on your own and within a team-oriented, collaborative environment.
- Project management skills with a high sense of urgency.
- Ability to travel within market, and globally, as needed (assume 50%).
- A BS or advanced degree.
- ** Education**: Bachelor’s in Communications, Business or other relevant field preferred.
- ** Experience**:

- 5+ experience of excellent client account handling with proven experience interacting effectively with customers of varying levels of technical aptitude, ideally in a similar role or industry.
- Proven track record of improving productivity and profitable service-related revenues within a customer service organization
- ** Skills**:

- Multi-lingual in English and one or more Asian languages.
- Ability to collaborate and drive decisions in a matrix organization; significant experience leading cross functional groups and projects.
- Ability to learn and retain information.
- Ability to pivot, act with urgency, and prioritize tasks.
- Ability to properly communicate with professionalism and accuracy.
- The ability to manage a varied workload, with great organizational skills in managing multiple priorities.
- Excellent attention to detail and organization skills.
- Execute with a sense of urgency.
- Ability to work as a member of a team as well as independently.
- Written and verbal multi-lingual communication skills highly preferred, may be required.
- ** Availability**: Standard business hours with flexibility to meet time zones, deadlines and client needs. Flexibility to work outside of standard business hours may be necessary (weekends, evenings) to support your team and clients across multiple time zones.
- ** Technical/Equipment knowledge**:

- An intermediate user with of MS Office Suite (Word, strong Excel, Outlook), with strong Excel skills.
- Technical expertise and experience with Zendesk, CRM's, Salesforce, basic office equipment is a big plus.

Why eDriving?

eDriving is a global provider of driver safety solutions. Our patented program, Mentor by eDriving, helps organizations reduce collisions, injuries and total cost of ownership by influencing safer driver attitudes and behaviors.

With clients like Nestle and Johnson & Johnson, eDriving is the partner of choice for many of the world’s largest and safest commercial driving fleets. Established for over 23 years, eDriving supports over one million drivers in 96 countries. eDriving’s research-validated solutions have been recognized by 90+ client and partner awards.

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