Sales Operations Intern

**SALES OPERATIONS INTERN**

**INTERNSHIP / CONTRACT / FULL TIME 3 - 5 days per week**

**SALARY RANGE $1000 - $1500**

**Location**:PaperMarket Great World

**Job Type**:Internship / Contact
**Reports to**:Retail Manager

**About Us**:
At PaperMarket, we are a retail-wholesale customer-focused company committed to providing exceptional service both in-store and online. We are looking for a proactive and detail-oriented Sales Operations & Admin intern / assistant to join our team. This is a unique opportunity to contribute to both our retail operations and e-commerce functions, ensuring a seamless experience for our customers.

**Job Overview**:
As a **Sales Operations & Admin intern/assistant**, you will play a key role in supporting our retail and online operations. This includes providing outstanding customer service in-store, managing e-commerce order fulfillment, maintaining product information, and assisting with inventory, promotion and pricing updates. You will be required to work in-store during selected retail hours, including weekends and public holidays, with flexibility to switch between retail and e-commerce administrative tasks as needed.

**Key Responsibilities**:
**Retail Customer Service (In-Store Duties)**:

- Provide exceptional customer service on selected retail days, helping customers with product inquiries, purchases, and any post-purchase support.
- Ensure a positive and professional shopping experience, offering assistance with product recommendations and store layout navigation.
- Handle returns, exchanges, and complaints with efficiency and courtesy, ensuring customer satisfaction.
- Assist with visual merchandising, keeping the retail space organized and aligned with brand standards.
- Process in-store transactions and handle cash and credit card payments accurately.

**E-Commerce Order Management**:

- Process e-commerce orders, ensuring timely and accurate fulfillment.
- Coordinate the preparation, packaging, and shipping of online orders, ensuring they meet company standards for quality and accuracy.
- Track and update customers on their order status, including shipping and delivery details.
- Handle invoicing and ensure proper documentation for all online orders.

**Product Management & Inventory Support**:

- Create and maintain new product codes in the system, ensuring accurate and up-to-date listings across both retail and e-commerce platforms.
- Regularly update product prices in the system, in alignment with sales promotions, seasonal changes, and inventory updates.
- Support inventory management, ensuring stock levels are accurately reflected in both retail and e-commerce systems.
- Collaborate with the team to track inventory levels and assist with restocking when necessary.

**Administrative & Operational Support**:

- Assist with returns and exchanges for both retail and e-commerce customers, ensuring proper processing and documentation.
- Support operational tasks such as inventory audits, monthly sales reporting, and promotions planning.
- Provide assistance with special retail events and product launches both in-store and online.

**Qualifications**:

- GCE O Level / A Level / Diploma holders seeking internship / contract employment whilst waiting for results
- Prior experience in retail, e-commerce, or sales administrative roles.
- Previous experience and genuine interest in retail customer service is essential.
- Experience with e-commerce platforms (e.g., Shopify, Lazada, Shopee etc.) is a plus.
- Computer savvy and proficient in Microsoft Office Suite (Excel, Word, etc.) and familiarity with inventory management or ERP systems.
- Detail-oriented with strong organizational skills.
- Ability to multitask and prioritise effectively.
- Excellent customer service and problem-solving abilities.
- Comfortable working in a fast-paced, customer-facing environment.

**Working Hours**:

- 3-5 Day work week (up to max of 45 hours per week)
- Must be willing to work in-store during retail hours, including weekends and selected public holidays.
- Flexibility to switch between retail and e-commerce tasks as needed, based on business demands.

**Why Join Us**:

- Opportunity to work in a supportive and collaborative environment.
- Gain hands-on experience in both retail and e-commerce operations.
- Room for growth and career advancement in a rapidly expanding company.
- Employee discounts and perks.

**How to Apply**: