Senior Engagement Manager

**Does working with cutting-edge technology excite you?**

**Do you thrive in a fast paced and creative environment?**

**Join our prestigious Global Services team**

Our customer-centric team builds innovative and tailored solutions for our customers to help them achieve their vision. We collaborate to understand our customer needs and, deliver results enabling them to grow and to succeed. We build trusted relationships through clear communication, honesty and listening to our customers

**Partner with the best**

As a Senior Engagement Manager, you will maximize value, retention and growth throughout the customer life-cycle. You will help to build, innovate and evolve customers' media, performance and security strategies. Delivering innovative outcomes for customers through efficient relationships, business acumen, and operational focus.

As a Senior Engagement Manager, you will be responsible for:

- Being the strategist and technical advisor to architects and technology leaders of akamai's Premium customers
- Partnering with Sales and pre-sales to make recommendations that expand adoption of Akamai's products and services
- Maximizing customer satisfaction, retention, and growth based on the customers needs and business requirements
- Being the central point of contact for the customer and leading account team to deliver customer success
- Responding to escalations when various program management issues arise and operational improvements to mitigate future risks
- Ensuring customer success by understanding customers requirements, leveraging best practices and offering services that meet customer needs

**Do what you love**

To be successful in this role you will:

- Have 8 years of relevant experience and a Bachelors Degree in Computer Science or its equivalent
- Be a customer advocate passionate about delivering technical solutions
- Demonstrate experience in a customer-facing role within the Information Technology industry
- Show understanding of working with network technologies, web performance or media related technologies, security, compute, methodologies and/or architectures
- Demonstrate communication skills and an ability to build trusting relationships with customers across various levels
- Be a team player, able to collaborate, prioritize, and solve problems in a fast changing environment
- Demonstrate experience in Program or Project management in a cross functional and technical team
- Ability to overcome ambiguity, to act without knowing all the details and to confidently take risks and embrace and adapt to changes as the situation develops

**Work in a way that works for you**

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

**Working with us**

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavours

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

**About us**

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you
Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.
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