Director/deputy Director, Operations

**JOB SUMMARY**

You will have an oversight and management in the operational teams under COO’s purview which includes Clinic Operations, Facilities Management (FM), Environmental Health & Safety (EHS), Biomedical Engineering (BME), Security/Fire Safety, Emergency Preparedness (EP), Business Office, Customer Experience and Medical Records Office.You will also oversee the overall strategic space planning & relocation management including lease management within hospital and externally, in achieving the mission of the hospital and to ensure provision of quality patient care.

**PRIMARY DUTIES & RESPONSIBILITIES
Resources Management
- Develop and implement a strategic manpower program to achieve customer expectations and business goals.
- Plan and implement staff development.
- Ensure staff skills keep pace with changing technology and customer expectations.
- Create and maintain a work environment conducive for staff to work in and customers to receive excellent service.
- Conduct interim and annual evaluation and assessment of reports to position.
- Manage HODs of the respective teams.

Operational Management
- Manage the promotion and development of existing and/or new services in areas of responsibility.
- Responsible for proper discharge of Policy and Procedures.
- Maintain an updated copy of Policy and Procedure Manual in each area of responsibility and ensure that policies and procedures are relevant to legal and regulatory guidelines and organizational directions.
- Effect continuous improvement of services, programs and delivery systems (in areas of quality, productivity and performance standards, including monitoring of key performance indicators and reviewing feedback on services).
- Responsible for dissemination and ensuring the corporate vision and mission is understood by all staff and translated into operational goals and objectives.
- Conduct internal training and informational sessions for benefit of staff.
- Complete annual Departmental Review to report on overall programs and movement.
- Maintain and Update Business Continuity Management, ISO Programs of the department and ensuring compliance with MOH HCSA licensing requirement.
- Management Representative and Risk Management Team Lead: To assist Chair of ISO Core Committee to oversee the EMS & OSH framework. Ensure that the respective standards in EMS & OSH are efficiently supporting the overarching EMS & OSH frameworks and organizational needs and requirements. Present the respective system to management, authorities, certification bodies and other third parties during audits, reviews and other verification processes.
- Lead process transformation and job re-design efforts within and across departments to increase productivity and efficiency, and to ensure standardization.
- Drive and effect patient centric initiatives across clinical disciplines and non-clinical departments.

Strategic Space Planning and Relocation Management (including leasing):

- To achieve on efficient space optimization within the hospital through reviewing the space needs of departments and users requirements. Planning and working directly with users to relocate offices and where possible to support vertical and horizontal hospital/wards expansion plans.
- Sourcing of office spaces externally and to negotiate best value rental rates and leasing terms with potential landlords.

Financial Management
- Responsible for the financial and budgetary aspects of Departments providing services.
- Ensure adequate resources are provided for programmes commensurate to performance and expectations.
- Evaluate financial performance of existing services and operations.
- Manage expenses of existing operations.

External Control
- Maintain positive relations with external organizations to ensure Hospital programs and services reflect industry requirements.
- Participate in Emergency Planning and play a key role during times of emergency.
- Assist COO in the Emergency Preparedness Committee to assist in the spearheading of hospital's emergency preparedness programme and activities.

**SECONDARY DUTIES & RESPONSIBILITIES**

1. Any other ad-hoc duties as required or assigned.

**REQUIREMENTS**
- Degree or Masters
- Minimum 10 years’ experience in Healthcare/Hospital Operations
- Good knowledge in both front-end and back-end support services.
- Demonstrate critical thinking abilities and strong problem solving skill.
- Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
- Good relation management skills with the ability to influence decision making.
- Strong people management skills, proactive and service orientated.
- A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.