Contact Center Solutions Architect

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Key Responsibilities**:

- Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
- Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
- Primary activities would range from Solution Design (HLD/LLD), Client Presentations, Proposal Preparations, RFP and Tender Bid Responses
- Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
- Takes responsibility for understanding client requirements, collecting DATA, delivering analysis and problem resolution.
- Monitors the external environment to gather intelligence on emerging technologies.
- Creates reports and technology roadmaps and shares knowledge and insights with others.
- Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
- Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
- Reviews, verifies and improves own designs against specifications.
- Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
- Operates across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.

**Knowledge and Attributes**:

- Seasoned knowledge of multi-vendor service integrations and cross-functional software, OS’s and infrastructure designs.
- Excellent communication skills both verbal and written coupled with excellent interpersonal skills to build solid working relationships with internal and external stakeholders.
- Ability to develop and leverage their seasoned specialist knowledge of reference architectures.
- Ability to maintain knowledge of trends and development in technology domains.
- Ability to keep abreast of industry trends and emerging technologies.
- Seasoned ability to collaborate with cross functional teams such as sales, product, delivery etc.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in computer science, engineering or business or a related field.
- Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
- Safe Scaled Agile certification advantageous.

**Required experience**:

- ** Seasoned professional technical, IT experience within a large scale technology services environment on Solution design and Architecture of the following areas**:Cisco Webex CC / Genesys Cloud**:

- ** Understanding of API integration and ability to do mock up demo on such, creating micro-services is key**:

- Experienced in Solution Design (HLD/LLD), Client Presentations, Proposal Preparations, RFP and Tender Bid Responses
- Seasoned client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
- Seasoned experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices.
- Seasoned experience working in an agile development environment..

**Workplace type**:
**About NTT DATA**

**Equal Opportunity Employer