Operations Manager
2 weeks ago
PPP Coffee, formerly known as Papa Palheta, is a leading specialty coffee roaster in Singapore, with over 10 years of sourcing, roasting and serving specialty coffee to the community through its owner-operated F&B outlets, as well as its network of over 50 partner cafes, restaurants and offices.
Established in 2009, PPP Coffee is also one of the first to launch a first-of-its-kind open-concept roastery housed in an Art Deco shophouse in the Jalan Besar precincts of Singapore. In 2019, we rebranded ourselves and established the PPP Coffee store at Funan.
PPP Coffee is seeking an experienced Head of Operations to oversee our F&B operations in Singapore. In this role, you will be responsible for the success of the outlet(s) by leading a team of front-of-house and back-of-house staff to meet and exceed store revenues as well as deliver a high level of product and service excellence in accordance with the company’s strategic plans.
- Lead and manage a team of front and back-of-house staff across the assigned F&B outlet(s)
- Train, mentor and provide on-the-job training for managers and supervisors to ensure that they consistently deliver against the quality and health and safety measures
- Responsible for recruitment of staffing and manpower across all assigned outlet(s)
- Conduct training and orientation along with HR support to set up new team members for success
- Ensure that all outlets deliver a high quality of service, hygiene and food quality
- Oversee regular maintenance, managing facelifts and/or major renovation at the assigned outlet(s)
- Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
- Respond to customer escalations, and ensure support for the continuous improvement process
- Provide feedback and offer suggestions for improvements
- Prepare weekly and monthly reports as required
**Minimum Requirements**
- 3 years experience working in a managerial role in a F&B/retail environment overseeing 2 or more outlets
- Bachelor's Degree in preferably business administration, F&B, Hospitality or related field
- Fluent in English and one other local language
- Basic computer literacy including MS Word and Excel
- Action oriented; committed and reliable; strong attention to detail
- Takes initiative to solve issues or offer alternatives
- You must have the passion with service and is knowledgeable on coffee which is our core of our business. We are seeking a positive individual, a true leader that will lead by example, good teamwork and sociable attitude as we are in the people business._
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