Data and IT Support
7 days ago
**Job Description & Requirements**
- Assist project manager in IT support functions
- Monitoring project schedule and objectives to ensure timely achievement of deliverables
- Development and deployment of survey related IT projects
- Maintenance of all project documentation
- Perform UAT and Production testing for system deployment
- Conduct User Testing as and when required after system patching/maintenance
- Analyse call transcripts using text analysis methods such as rule-based matching and sentiment analysis in Python.
Create and maintain Tableau dashboards based on insights derived from call content to inform internal stakeholders and improve customer service quality form internal stakeholders and improve customer service quality
**Salary**: $3,500.00 - $4,500.00 per month
Schedule:
- Day shift
**Experience**:
- IT support: 1 year (preferred)
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