Application Support Engineer

**Who We Are**

**Build. Scale. Sustain.**

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.
- We are **small enough to care locally, big enough to deliver globally**(5 continents, 18 offices, +500 experts from +50 nationalities)
- We are **robust and resilient**(100% independent and 0 debt)
- We are **entrepreneurs and passionate experts**: We invest in what we genuinely believe and work as a collective intelligence
- We are **positive, courageous, caring, doers and committed to excellence**

**Position Overview**:
We are seeking an experienced Data Engineer to join our managed services team, where you'll play a critical role in supporting and maintaining data platforms for our diverse client portfolio. This position offers the opportunity to work with cutting-edge cloud technologies while solving complex data challenges across multiple industries.

**Key Responsibilities**:
**Data Platform Management**:

- Support and maintain data platforms for multiple clients across Azure, Microsoft Fabric, and other cloud environments
- Manage and optimize on-premise data platform solutions
- Ensure high availability, performance, and security of client data infrastructure
- Monitor platform health and proactively address potential issues

**Data Pipeline Development**:

- Design, build, and maintain robust data pipelines for ETL/ELT processes
- Implement real-time and batch data processing solutions
- Optimize data flows for performance and cost-effectiveness
- Troubleshoot and resolve pipeline issues to ensure reliable data delivery

**Infrastructure as Code**:

- Collaborate With DevOps to create and maintain infrastructure using Terraform for scalable, repeatable deployments
- Manage cloud resources and infrastructure provisioning across multiple client environments
- Implement infrastructure best practices for security, monitoring, and disaster recovery
- Collaborate with DevOps to establish CI/CD pipelines for data infrastructure

**Client Support & Collaboration**:

- Work directly with clients to understand their data requirements and business objectives
- Provide technical expertise and recommendations for data architecture improvements
- Document solutions and maintain comprehensive technical documentation
- Participate in client meetings and technical reviews

**Required Qualifications**:
**Technical Skills**:

- **Cloud Platforms**: Strong experience with Microsoft Azure services (Data Factory, Synapse, Azure SQL, Storage Accounts, etc.)
- **Microsoft Fabric**: Hands-on experience with Microsoft Fabric components and capabilities
- **Infrastructure as Code**: Proficiency in Terraform for infrastructure provisioning and management is a plus
- **Data Engineering**: 5+ years of experience building and maintaining data pipelines
- **Programming**: Strong skills in Python, SQL, and PowerShell/Bash scripting
- **On-Premise Systems**: Experience with traditional data platforms and hybrid cloud architectures

**Platform Expertise**:

- Azure Data Services (Data Factory, Synapse Analytics, Databricks, Event Hubs)
- Microsoft Fabric
- Database technologies (SQL Server, PostgreSQL, NoSQL databases)
- Data integration tools and methodologies
- Multi-cloud environments (AWS, GCP experience is a plus)

**Professional Skills**:

- Strong problem-solving and analytical thinking abilities
- Excellent communication skills for client-facing interactions
- Experience working in a managed services or consulting environment
- Ability to manage multiple client projects simultaneously
- Strong documentation and knowledge-sharing practices

**Preferred Qualifications**:

- Bachelor's degree in Computer Science, Engineering, or related field
- Azure certifications (Azure Fabric/Data Engineer Associate, Azure Solutions Architect)
- Experience with containerization technologies (Docker, Kubernetes)
- Knowledge of data governance and compliance frameworks
- Familiarity with monitoring and observability tools (Azure Monitor, Grafana, etc.)
- Experience with agile development methodologies

**More About PALO IT**

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

- Become a climate net-zero company
- Deliver projects with a positive impact
- Train 100% of our workforce on impact
- Achieve B Corp certification among all our offices across the globe
- Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

**What We Offer*