Site Lead

JLL supports the Whole You, personally and professionally.
Site Lead
Work Dynamics - Integrated Facilities Management
The Site Lead serves as the primary point of contact and overall in-charge of facilities management operations at the site. This role involves managing the facilities team and supply chain partners while developing and maintaining strong relationships with client stakeholders. The position requires exceptional leadership skills to drive continuous improvement, ensure contract compliance, and deliver exceptional workplace experiences. Additionally, this role is responsible for preparing to lead the standardization and implementation of the program across other regions for a smooth global rollout.
Key Accountabilities
Serve as the main point of contact for all facility-related matters with stakeholders
Develop and maintain strong relationships with key client stakeholders
Proactively engage with stakeholders to understand and meet expectations
Drive continuous improvements and innovation to support account vision and objectives
Manage the FM team and supply chain partners in alignment with contractual requirements
Provide leadership and effective management for the onsite team
Escalate urgent issues to the Client as appropriate
Prepare and deliver monthly reports and Quarterly Business Reviews (QBRs) on operations
Primary Responsibilities
Operations Management
Review daily operational reports and address concerns
Perform quality control checks on cleaning and maintenance services
Respond to ad-hoc requests from employees and management
Monitor and manage emergencies or urgent facility matters
Continuously assess workplace for efficiency, safety, and experience improvements
Maintain and update asset registers and maintenance schedules
Review and manage help desk tickets, ensuring timely resolution
Prepare for any audits and inspections
Data Analysis and Reporting
Collect, analyze, and interpret workplace data to drive decision-making
Create and present KPI reports and SLA performance metrics
Manage and analyze data within the Computerized Maintenance Management System (CMMS)
Prepare comprehensive monthly operational reports for stakeholders
Compliance and Risk Management
Ensure compliance with health and safety regulations
Implement and enforce corporate policies and procedures
Monitor contract compliance and implement risk mitigation strategies
Maintain proper records and prepare for audit processes
**Budget Management**:
**Budget Management**:
Develop and manage annual operating and capital budgets for both hard and soft services
Track expenses and identify cost-saving opportunities
Asset Management
Oversee maintenance of comprehensive asset registers
Develop and implement maintenance planning strategies
Manage minor renovation and improvement projects
Optimize asset lifecycle and performance
Vendor Management
Coordinate multiple vendors and contractors to ensure service delivery
Conduct regular quality control checks and spot inspections
Negotiate and manage vendor contracts and costs
Build strong working relationships with service providers
Workplace Experience
Implement workplace experience best practices
Oversee help desk operations and user request fulfilment
Manage facilities services including cleaning, waste management, pest control, and landscaping
Identify opportunities to enhance the workplace environment
Environment, Health & Safety (EHS)
Implement and maintain EHS programs
Ensure compliance with relevant regulations and standards
Oversee emergency preparedness and response procedures
Conduct regular safety inspections and address identified issues
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the f