Facilities Site Lead

JLL supports the Whole You, personally and professionally.
Facilities Site Lead - School
Work Dynamics - Integrated Facilities Management
Principal Accountabilities
Play a leadership role in overseeing delivery of facilities management services
Single point of contact on site - responsible for ensuring that contractual obligations, including taking accountability for all on-site FMM matters, are met
Leading role on people development and site team management
Responsible for budget control and site finance tracking
Accountable for site maintenance, small and capital projects
Duties & Responsibilities
Client Management
Liaise regularly with the Client's nominated representative on various operational issues and JLL programs (e.g. JLL EHS Week, ISO Audits, etc)
Manage communication channels between the Client and JLL team
Accountable for delivery of SLA and KPIs and reporting on-time.
Prepare regular reports to the Client and ensure Client is updated on key matters
Lead quarterly business review (QBR) and annual review with the Client nominated representative
Responsible for the attendance at all client meetings and daily record submission to client
Adhere to College's Safeguarding and all policies stated in the agreement
Service Delivery
Work closely with the Account Management team to manage facilities management services to the campus
Monitor critical path activities, ensure timely escalation, and drive quality & consistency within the campus
Administer client's FM vendor contacts such as evaluating scope of work/ proposed pricing for contract renewals
Accountable for the overall implementation and review of Environmental Health and Safety (EHS) standards
Involve in JLL strategic planning and execution of related client business plan to include key objectives, client satisfaction results, summary of value-add activities, and potential growth/expansion opportunities
Submission of client site risk tracking monthly
Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to achieve contractual KPI and SLA target
Manage the site duty management team (Operational Lead, Soft Services Lead, Hard Services Lead & Security Coordinator / FSM) to actively identify and manage sustainability
Ensure overall customer service satisfaction
People Management
Responsible for the management of the onsite team e.g. recruitment, performance, assessment, etc
Actively manage the professional development of all direct reports
Prepare and implement a Succession Plan for the account
Ensure the campus is adequately staffed
Responsible for planning and oversee the site staff training program
Finance Management
Responsible for budget control and site finance tracking of fixed and adhoc vendor expenditure
Person Specification
Degree in Building/Mechanical/Electrical Engineering or any other related discipline
Practical experience in facilities management, vendor management, client reporting and finance management
Ability to adapt and perform under pressure, strong leadership, people, and communication skills
Possess strong interpersonal skills with the ability to build rapport quickly
Good communication skills with excellent command in spoken and written English
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.