Senior Crisis Manager Apac

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**Job Summary**:
The Senior Crisis Manager (SCM) is an embedded role, with one of our major global tech clients. The SCM will assist Global Business Resiliency (GBR) team. GBR provides a framework, self-service tools and consultative support for enhancing resiliency capabilities across the resiliency lifecycle in three core areas: Corporate Business Continuity, Global Crisis Management, and Workplace Resiliency.

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Engage with regional stakeholder teams to assess gaps in their internal crisis response playbooks and processes.
- Maintain a unified command structure for managing crisis impacting company people and assets.
- Lead a Crisis Management Team (CMT) during a crisis.
- Restore operations to business as usual.
- Plan, develop, and conduct annual training as directed by the Regional Crisis Manager.
- Identify opportunities for education and awareness of crisis management methodology across the region.
- Update CMT rosters on a quarterly basis.
- Support CMT activations as directed by the Regional Crisis Manager.
- Support and/or lead program projects, including working with third-party vendors, developing project charters, identifying and meeting project milestones, develop and track project metrics and key performance indicators (KPI).
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities.
- Demonstrated ability to meet deadlines while managing multiple complex projects.
- Experience in managing the response to significant disruptive events.
- Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision-making.
- Works iteratively, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework.
- Understanding of Business Continuity, Disaster Recovery and Resiliency Planning.
- Strong understanding of crisis management and incident response.
- Knowledge of industry standards for crisis management and business continuity and operational risk management (ISO 22301, BS11200, ISO31000).
- Familiarity with Lean/Six Sigma principles.
- Strong critical thinking skills that enable problem solving and understanding complex, dynamic issues.
- Track record of having earned the trust of leadership by challenging norms, upgrading team performance, enabling growth, improving efficiency, and leading individuals without having any authority over them.
- Possess the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements.
- Microsoft office skills.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Travel, as required.

Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.