Order Fulfilment Lead

4 days ago

Jurong East, Singapore Starz Advise Management Pte Ltd Full time

**About Our Client**

Our Client is a leading food and beverage group in Malaysia and the Asia Pacific. The company manufactures and markets a wide range of beverages under the reputed brand name and also owns and operates restaurant chains, serving varied culinary delights.

**Roles & Responsibilities**:
The Order Fulfilment Lead ensures customers’ requests are fulfilled accurately, efficiently, and on time in the field of shipping and administration operations.
- Manage assigned customers’ order fulfilment process (Including but not limited to order processing, preparation of shipping documents, booking of shipments, etc.)
- Escalate to critical matters to the relevant stakeholders (For example: order issues, allocation or any other problematic situation that may arise)
- Analyse transactional errors & implement preventive actions
- Create & distribute order fulfilment reports to stakeholders
- Initiate process improvement & customer engagement projects
- Ensure data completeness & integrity in reporting
- Conduct annual customer survey, prepare analysis & action plan accordingly
- Engage & build strong relationships with key stakeholders - customers, sales team, planners, finance team, logistics team
- Support various projects within the company as needed

**Job Requirements**:

- Minimum a Bachelor’s Degree in Supply Chain Management, Logistics or its equivalent
- At least 5 years of relevant experience in export and shipping operations, preferably from the Fast-Moving Consumer Goods (FMCG) environment
- Effective communication and collaborative skills to work seamlessly with various stakeholders
- Highly analytical and possess interpersonal skills and teamwork
- Competent in Microsoft Excel
- Possess good planning and organizational skills
- Ability to work independently and possess a strong aptitude for learning new skills quickly

Monthly Basic Salary: SGD 4,800 - SGD 7,000

Working Hours - 8 am to 5.45 pm

EA Personnel No R21101246

Company EA Registration No 21C0691

**Job Types**: Full-time, Permanent

**Salary**: $4,800.00 - $7,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus

Work Location: In person

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