Customer Support Engineer

There has never been a more exciting time to work in Kongsberg Discovery than right now. You will be joining the organisation at a time when digital innovation is key to the success of the company, and we want people to help us shape this journey.

The role carries the responsibility of mobilization, pre and post inspection, coordination, repair and supervision of all related rental and workshop activities including responsive support to both internal/external enquiries within the compliance and related QHSE guideline of KONGSBERG.

This role entails liaise between main office and customers from Asia Pacific, Oceania, and other part of the world on all aspects of rental / Demo of Kongsberg’s product range.

Lead meaningful projects. Protechting People and Planet is our goal.

**Responsibilities**:

- Focus on customer support, Inhouse testing/repair and technical preparation on assigned Kongsberg Ocean Technologies and Seatex product range
- Technical manning on desk / mobile device for remote support as require by Kongsberg
- Responsible for rental inventory and repair according to procedures including equipment control, maintenance, preparation, and disposal routines
- Global Customer Support world-wide framework
- Responsible for generation of service reports, update drawings, cable information database and others
- Liaison between customers and main office on all aspects of In-house testing, performance validation, trouble-shoot and repair on KM offshore product.
- Maintain good relationship with existing clients
- Proper preparation and execution of work assigned inclusive of pre and post works administrative, ensuring performance are always met.
- Position will cover Asia Pacific, Oceania, and possibly other part of the world
- Any other adhoc duties assigned.

Qualifications and experience
- Diploma or Degree in Electrical, Electronics or Mechatronics Engineering
- At least 1-year relevant experience in customer service
- At least 1 year of direct technical hands-on experience on Single/Multi beam system both in software and hardware
- At least 3 years of direct technical hands-on experience on underwater acoustics system
- Functional test and verification including signal tracing, use of lab equipment such as oscilloscope, frequency counter, impedance meter etc (preferred).

You are able to
- act on own initiative, make things happen and accept responsibility for the results
- comply to company rules and procedures and execute plans with commitment and determination
- use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively
- analyse complex issues and problems and come up with rational judgments
- demonstrate specialist knowledge and expertise in own area
- communicate in a clear, precise and structured way

KONGSBERG's strength is in unity. Diverse minds, protechting people and planet, drive innovation worldwide.

What we can offer
- An exciting and important position working for the world-leading supplier of maritime solutions
- An inspiring and safe work environment
- International work environment and multidisciplinary team collaboration
- Professional development and career opportunities
- Competitive pay and benefits
- We offer hybrid working arrangement
- Pay package will be commensurate with experience

Work location

6 Tuas Drive 1, Singapore 638673

Point of contact

John Tan

Kongsberg Discovery is responsible for product and technology development, supply chain operations, and project delivery for KONGSBERG's subsea and marine surface sensors, hydroacoustic positioning, sonar & mapping systems, robotic vessels, and communications systems. Through its comprehensive portfolio of offerings, Kongsberg Discovery continues to be recognized as a world leader in its core markets all over the world. We have a strong history and track record of delivering world-class products and services to customers across the globe. There is a firm focus on developing advanced technological and autonomous systems that optimize operations at sea - while simultaneously reducing the environmental impact - our solutions are key in transforming the maritime sector for a more sustainable future.

Protechting people and planet