Customer Support Engineer
17 hours ago
Construction company located at Tiong Bahru.
Customer Support Engineer
Working Hours : Mon to Fri (office hour)
**Key Responsibilities:
- Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.
- Liaise with Site Engineers to understand customer needs and provide necessary support.
- Assist in the preparation of sales proposals and offer technical solutions where appropriate.
- Liaise with the Operations and Purchasing teams to ensure timely sourcing of products to meet customer demands.
- Support purchasing roles by ensuring that materials and products are sourced in line with customer requirements and job timelines.
- Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly defined.
- Provide administrative support for sales meetings, product presentations, and other related events.
- Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the overall customer experience.
- Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further action.
- Perform ad-hoc administrative tasks as assigned by the Section Team Lead or Sales Manager.
**Requirements**:
- Exposure in Engineering or a related field preferred.
- Experience in sales support or customer service roles is an advantage.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks, work under pressure, and meet deadlines.
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